QA QC TEAM LEAD

Star Services; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Star Services is seeking a Team Leader for Quality Assurance in Dubai to lead the QA team, coordinate with project management, and ensure client handover readiness. The role focuses on maintaining high inspection standards, guiding engineers, and enforcing SOPs across inspections, reporting, and BOQ preparation.

The position requires overseeing QA activities from pre-inspections through final handover, ensuring defect-free outcomes and timely delivery while driving continuous quality

Responsibilities

• Lead, supervise, and coach the QA team to ensure high-quality inspection standards and optimum performance.
• Coordinate with Project Management to ensure resources for contractors to achieve project quality objectives.
• Conduct regular site inspections to verify compliance with company quality standards, procedures and policies.
• Guide QA Engineers and consultants during pre-inspections to ensure units meet required quality standards before handover.
• Ensure QA Engineers follow SOPs for inspections, snagging, reporting, and BOQ preparation.
• Review and verify BOQs and snag lists before submission to the Commercial team.
• Ensure properties are fully inspected, defect-free, and ready for client handover within turnaround times.
• Perform final verification of completed works and subcontractor completion documentation.
• Conduct weekly coordination meetings with project teams to identify quality issues and implement corrective actions.
• Monitor attendance and performance of outsourced QA personnel and review monthly reports.
• Review and approve client handover appointment requests via portal or handover system.
• Handle escalated customer complaints and ensure timely resolution with high satisfaction.
• Organise and deliver training programs to QA Engineers to improve inspection quality.
• Coordinate with CRM team by providing project documents and drawings as required.
• Ensure receipt and proper management of handover documentation and related project records.
• Maintain comprehensive records of inspections, handovers, snagging history, and project documentation.

Job description

Key Responsibilities – Team Leader, Quality Assurance

• Lead, supervise, and coach the Quality Assurance (QA) team to ensure high-quality inspection standards and optimal team performance.
• Coordinate with Project Management teams to ensure resources are available for contractors to achieve project quality objectives.
• Conduct regular site inspections to verify compliance with company quality standards, procedures, and policies.
• Guide QA Engineers and consultants during pre-inspections to ensure units meet required quality standards before handover.
• Ensure QA Engineers follow Standard Operating Procedures (SOPs) for inspections, snagging, reporting, and preparation of Bills of Quantities (BOQs).
• Review and verify BOQs and snag lists before submission to the Commercial team.
• Ensure properties are fully inspected, defect‑free, and ready for client handover within the required turnaround time.
• Perform final verification of completed works and subcontractor completion documentation.
• Conduct weekly coordination meetings with project teams and consultants to identify quality issues, delays, and implement corrective actions.
• Monitor attendance and performance of outsourced QA personnel and review monthly reports.
• Review and approve client handover appointment requests received through the company's customer portal or handover management system.
• Handle escalated customer complaints and ensure timely resolution while maintaining high customer satisfaction.
• Organize and deliver training programs to QA Engineers to improve inspection quality and technical knowledge.
• Coordinate with the CRM team by providing project documents, drawings, and other required information.
• Ensure receipt and proper management of handover documentation, including drawings, warranty certificates, operation manuals, and related project documents.
• Maintain comprehensive records of inspections, handovers, snagging history, and project documentation, and provide regular updates to management.
• Ensure a smooth, professional, and positive customer journey throughout the property handover process.
• Ensure compliance with company policies, quality procedures, and organizational standards.
• Identify opportunities for continuous improvement in quality processes, productivity, and cost optimization.
• Prepare and submit accurate reports, quality metrics, and management updates as required.
• Exercise decision-making authority within the approved company policies and authorization matrix.