Public Area Attendant

Hilton; Dubai; On-site; AED 22,000 - 36,000; Full time

Job summary

Hilton Worldwide in Dubai seeks a Public Area Attendant to support Housekeeping and Laundry, ensuring high cleanliness standards and efficient team coordination. The role emphasizes guest service and adherence to brand standards while coordinating daily tasks among teams.

Experience in laundry and proficiency with MS Office are advantageous as you contribute to smooth operations and excellent guest experiences across Hilton properties.

Qualifications

• Experience in Laundry
• Good oral and written communication
• Proficiency with Microsoft Office
• Excellent standards of cleanliness
• Planning and organizing
• Customer service orientation
• Interpersonal skills

Responsibilities

• Maintain high housekeeping and laundry standards per brand guidelines.
• Monitor appearance standards and team performance with emphasis on training and teamwork.
• Provide excellent guest service.
• Coordinate room availability with floor housekeeping supervision.
• Manage housekeeping controls including keys, incident logs, and linen/uniform handling.
• Check guest information in CRM daily and meet preferences.
• Arrange flowers for special occasions and embroidery for linen.
• Maintain monthly Lost & Found and donations.
• Check uniforms and arrange cleaning/repair.
• Coordinate document flow and daily linen releases.
• Handle daily guest clothing releases for laundry.
• Close monthly Laundry expenses and provisions.
• Cover Laundry Attendant during holidays/absences.

Skills

Planning

Communication

Laundry Experience

Interpersonal skills

Office Proficiency

Customer Service

Cleanliness

Teamwork

Attention to detail

Positive attitude

Tools

Microsoft Office

CRM

Job description

What are we looking for

A Public Area Attendant serving Hilton Worldwide is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values below:

• Planning and organizing
• Good oral and written communication
• Previous experience in Laundry
• Good interpersonal skills
• Proficiency at intermediate level with computers and computer programs including Microsoft Office
• Committed to delivering a high level of customer service
• Excellent standards of clean

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team
• Excellent attention to detail
• Positive Attitude

What will it be like to work for a Hilton Worldwide Brand

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century Hilton Worldwide has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands which include Hilton Hotels & Resorts Waldorf Astoria Hotels & Resorts Conrad Hotels & Resorts Canopy by Hilton Curio A Collection by Hilton DoubleTree by Hilton Embassy Suites by Hilton Hilton Garden Inn Hampton Hotels Tru by Hilton Homewood Suites by Hilton Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors.

At Hilton our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! Come be a part of our team!

A Public Area Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing

As Public Area Attendant you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry as identified d by the hotel brand standards
• Monitor the appearance standards and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work
• Provide excellent guest service
• Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision
• Manages the controls of the Housekeeping department such as: frequency of employees release of master keys book incident input and output input and output uniform and linen among others
• Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time
• Request flowers for special occasions (marriage death maternity ...). Besides providing embroidery for special linen (wedding and pampering)
• Control makes monthly Lost and Found and donations
• Check the uniforms and send for c leaning and / or repair
• Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily
• Makes daily guest clothing release of guests that use the laundry service
• Makes monthly closing of Laundry expenses and provision of same
• Replaces (a) Laundry Attendant in case of holidays days off or absences

EOE/AA/Disabled/Veterans