Housekeeping Attendant – Hilton Abu Dhabi Yas Island

Jobsatdubai; Abu Dhabi; On-site; AED 24,000 - 36,000; Full time

Job summary

Hilton Abu Dhabi Yas Island is seeking a Housekeeping Attendant to support all housekeeping and laundry operations, prioritizing guest requests and coordinating with team members to ensure efficient service and an exceptional experience.

You will delegate daily activities, monitor standards, provide guest service, manage room readiness, check CRM guest preferences, and assist with linen, uniforms, and laundry costs, while maintaining a positive, collaborative attitude.

Qualifications

• Experience in housekeeping or laundry operations.
• Strong planning, organization, and communication skills.
• Proficiency with computers and Microsoft Office is a plus.

Responsibilities

• Ensure consistently high operating standards in Housekeeping and Laundry.
• Monitor appearance, standards and performance of team members with emphasis on training and teamwork.
• Provide excellent guest service.
• Manage room readiness and availability for guest service with Floor Housekeeping supervision.
• Control housekeeping department operations, including staff scheduling and linen/keys handling.
• Check daily guest information in CRM and meet guest preferences on time.
• Coordinate special linen embroidery and flowers for occasions.
• Oversee monthly Lost and Found and donations.
• Inspect uniforms and arrange cleaning/repairs.
• Coordinate document flow and staff movement within the department.
• Process daily guest clothing releases for laundry service.
• Close Laundry expenses monthly and report variances.
• Fill in for Laundry Attendant during holidays or absences.

Skills

Planning and organizing

Oral and written communication

Laundry experience

Interpersonal skills

Customer service mindset

Attention to detail

Tools

Microsoft Office

Job description

Housekeeping Attendant – Hilton Abu Dhabi Yas Island

JOB DESCRIPTION

A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

What will I be doing?

As Housekeeping Attendant, you will support all Housekeeping and Laundry team for all aspects by delegating the day-to-day activities Housekeeping and Laundry within the hotel. Specifically, a Housekeeping Attendant will perform the following tasks to the highest standards:

• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified d by the hotel brand standards


• Monitor the appearance, standards, and performance of all Housekeeping and Laundry Team Members with an emphasis on training and team work


• Provide excellent guest service


• Actively works on availability and release of Rooms for Guest Service along with Floor Housekeeping Supervision


• Manages the controls of the Housekeeping department, such as: frequency of employees, release of master keys, book incident, input and output input and output uniform and linen, among others


• Responsible for checking daily the guest information in CRM and ensure that the preferences and requests of the same are met on time


• Request flowers for special occasions (marriage, death, maternity …). Besides providing embroidery for special linen (wedding and pampering)


• Control makes monthly Lost and Found and donations


• Check the uniforms and send for c leaning and / or repair


• Coordinates and controls all traffic of documents and people within the department. Does releases linen of Laundry daily


• Makes daily guest clothing release of guests that use the laundry service


• Makes monthly closing of Laundry expenses and provision of same


• Replaces (a) Laundry Attendant in case of holidays, days off or absences

What are we looking for?

A Housekeeping Attendant serving Hilton is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values below:

• Planning and organizing


• Good oral and written communication


• Previous experience in Laundry


• Good interpersonal skills


• Proficiency, at intermediate level, with computers and computer programs, including Microsoft Office


• Committed to delivering a high level of customer service


• Excellent standards of clean

It is advantageous in this position if you demonstrate the following capabilities and advantages:

• Ability to work in a team


• Excellent attention to detaill
  
• Positive Attitude

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For overa century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!