Property Manager - Premium Commercial Office Tower

AlFuttaim; Dubai; Presencial; AED 200.000 - 260.000; Jornada completa

Descripción de la vacante

Al-Futtaim Real Estate is seeking an experienced Property Manager to oversee daily operations, tenant relationships and service delivery standards of a premium commercial office tower in Dubai, United Arab Emirates.

The role requires extensive experience in Grade A properties and a focus on maintaining a safe, well-managed environment with top-tier tenant satisfaction and reporting for corporate tenants and VIP occupiers.

Formación

• 8-10 years of relevant experience, including 3-5 years in property management leadership.
• Experience in Grade A commercial office buildings or premium real estate assets.
• Proven ability to manage tenant satisfaction and service delivery.

Responsabilidades

• Oversee daily property operations for a premium commercial office tower in Dubai.
• Manage tenant relationships, inquiries, complaints and service requests to resolution.
• Coordinate facilities maintenance, security, parking and common area presentation.
• Monitor regulatory compliance and prepare property performance reports.
• Lead tenant events, move-in/move-out activities and VIP occupancy support.
• Ensure high standards of service delivery align with premium positioning.

Conocimientos

Tenant relations

Service excellence

Stakeholder management

Descripción del empleo

Job Snapshot

Property Manager - Premium Commercial Office Tower Job Snapshot - Role: Property Manager - Location: Dubai, United Arab Emirates - Industry: Real Estate - Function: Property Management - Experience: 8-10 years of relevant experience, including 3-5 years in property management leadership - Job Type: Full Time - Work Arrangement: On-site

Position Overview

Al-Futtaim Real Estate is seeking an experienced Property Manager to oversee the daily operations, tenant relationships and service delivery standards of a premium commercial office tower in Dubai, United Arab Emirates. The position is responsible for maintaining a safe, well-managed and high-quality commercial property environment that meets the expectations of corporate tenants, VIP occupiers, visitors and other stakeholders. The successful candidate will manage tenant satisfaction, building operations, facilities maintenance, common area presentation, parking services, security coordination, financial performance and external service providers. The role also involves coordinating tenant events, managing move-in and move-out activities, monitoring regulatory compliance and maintaining accurate property performance reports. This opportunity requires a property management professional with extensive experience in Grade A commercial office buildings, premium real estate assets or high-profile corporate environments. The Property Manager will serve as the primary point of contact for tenants and service partners, ensuring that operational activities, service quality and stakeholder relationships consistently support the property 's premium positioning.

Key Responsibilities

Tenant Relationship Management and Satisfaction

• Serve as the primary property management contact for tenants and their authorized representatives.
• Establish and maintain professional relationships with corporate occupiers, VIP tenants and strategic stakeholders.
• Understand tenant requirements and proactively identify opportunities to improve service delivery.
• Manage tenant enquiries, complaints, service requests and escalations through to satisfactory resolution.
• Coordinate with internal departments and external service providers to address tenant concerns.
• Conduct regular tenant engagement meetings and feedback sessions.
• Monitor recurring tenant issues and implement appropriate improvement measures.
• Maintain effective communication with tenants regarding building operations and relevant property activities.
• Support long-term tenant satisfaction through responsive communication and consistent service standards.

Premium Tenant Experience and Service Excellence

• Maintain a high-quality tenant experience throughout the commercial office tower.
• Ensure tenant-facing services reflect the standards expected of a premium commercial property.
• Monitor the quality of reception, common areas, facilities and other shared services.
• Identify opportunities to improve the overall tenant journey and building experience.
• Coordinate special arrangements and service requirements for VIP and high-profile occupiers.
• Work with relevant stakeholders to deliver appropriate services for strategic tenants.
• Address service quality concerns promptly and monitor corrective actions.
• Promote consistent service delivery across all tenant-facing operations.

Property Operations Management

• Oversee the daily operational activities of the commercial office tower.
• Coordinate facilities management, cleaning, landscaping, waste management and other property services.
• Monitor building operations to ensure facilities remain safe, functional and appropriately maintained.
• Conduct regular property inspections to identify operational concerns and service deficiencies.
• Coordinate with responsible teams to resolve building-related issues.
• Monitor operational performance across shared facilities and tenant service areas.
• Ensure property services are delivered in accordance with established operational requirements.
• Maintain effective coordination between property management, facilities teams, security personnel and service providers.
• Identify opportunities to improve operational efficiency and service quality.

Common Area Management

• Maintain premium presentation and operational standards across building common areas.
• Oversee the condition and cleanliness of lobbies, reception areas, corridors, washrooms and other shared spaces.
• Conduct regular inspections to identify maintenance defects and presentation concerns.
• Coordinate corrective actions with facilities management and relevant contractors.
• Monitor cleanliness, ambiance, functionality and overall appearance of common areas.
• Ensure identified deficiencies are addressed within appropriate timeframes.
• Support a professional and welcoming environment for tenants, visitors and corporate guests.

Parking Operations and Access Management

• Oversee daily parking operations and coordinate parking allocation requirements.
• Manage tenant parking arrangements in collaboration with relevant stakeholders.
• Coordinate VIP parking requirements and special access arrangements.
• Monitor parking utilization, access procedures and operational efficiency.
• Address parking-related enquiries, complaints and service issues.
• Coordinate with security and facilities teams to resolve parking access concerns.
• Support effective management of parking facilities in line with tenant requirements and property standards.

Tenant Events and Building Activations

• Coordinate tenant engagement events, building activations and property-related initiatives.
• Work with internal teams and external stakeholders to plan and organize approved activities.
• Ensure events are conducted with minimal disruption to normal building operations.
• Coordinate event logistics, facilities requirements, parking arrangements, access and security.
• Communicate relevant event arrangements to tenants and service providers.
• Identify opportunities to strengthen tenant engagement through suitable building activities.
• Monitor operational requirements during events and coordinate the resolution of issues.

Building Security and Emergency Coordination

• Coordinate with building security teams to support appropriate security arrangements.
• Ensure relevant security considerations are incorporated into daily property operations.
• Support special security and access arrangements for VIP tenants and visitors.
• Coordinate with responsible teams regarding building security concerns.
• Participate in emergency preparedness activities and relevant building drills.
• Support incident response coordination in accordance with established procedures.
• Communicate operational security requirements to relevant stakeholders and service providers.
• Assist with the implementation of corrective actions arising from security or emergency reviews.

Financial and Budget Management

• Support the preparation and administration of property operating budgets.
• Monitor operating expenditure and assess performance against approved budgets.
• Identify opportunities to optimize costs while maintaining required service standards.
• Review service provider invoices against completed work and delivered services.
• Coordinate with relevant teams to address billing discrepancies and service delivery concerns.
• Track property-related expenditure and provide appropriate financial information for management review.
• Support responsible resource allocation across building operations and maintenance activities.
• Maintain awareness of the financial implications of operational decisions and service requirements.

Property Reporting and Governance

• Prepare regular property performance reports for Asset Management.
• Provide updates on tenant matters, maintenance activities, operational incidents and service delivery.
• Report on parking operations, service provider performance and outstanding property issues.
• Maintain accurate property records, operational dashboards and supporting documentation.
• Track corrective actions, assigned responsibilities and completion deadlines.
• Monitor the closure of outstanding operational and tenant-related matters.
• Provide clear visibility of property performance and areas requiring management attention.
• Support internal governance requirements through organized reporting and accurate recordkeeping.

Health, Safety and Regulatory Compliance

• Ensure property operations comply with applicable health, safety, environmental and regulatory requirements.
• Monitor adherence to relevant statutory obligations and building operating standards.
• Coordinate with contractors and service providers to maintain appropriate compliance practices.
• Support property inspections, compliance audits and regulatory reviews.
• Identify operational compliance concerns and coordinate corrective action plans.
• Monitor the implementation and closure of identified compliance actions.
• Work with facilities management and security teams to maintain safe conditions for tenants, visitors and employees.
• Maintain appropriate records of relevant inspections and compliance activities.

Vendor and Service Provider Management

• Manage the daily operational performance of facilities management contractors and property-related service providers.
• Monitor contractual service level agreements and agreed service quality standards.
• Conduct regular reviews of vendor performance and service delivery.
• Identify service deficiencies and coordinate appropriate corrective measures.
• Escalate persistent underperformance through established management procedures.
• Maintain effective communication with external contractors and service partners.
• Support procurement activities and service contract renewals when required.
• Ensure contracted services contribute to efficient property operations and tenant satisfaction.

Facilities Maintenance and Building Systems

• Coordinate planned preventive maintenance and reactive maintenance activities.
• Work with facilities management teams to maintain critical building systems and infrastructure.
• Monitor preventive maintenance schedules and follow up on planned activities.
• Ensure maintenance concerns are reported and addressed appropriately.
• Coordinate the resolution of equipment failures, service interruptions and building defects.
• Monitor the completion of maintenance activities affecting tenants and common areas.
• Support operational continuity through proactive maintenance coordination.
• Maintain communication with tenants and stakeholders regarding relevant maintenance requirements.

Tenant Move-In, Move-Out and Relocation Management

• Coordinate tenant move-in, move-out and internal relocation activities.
• Liaise with tenants, contractors, facilities management, Leasing and Security teams to organize relocation requirements.
• Develop and maintain schedules for tenant movement activities.
• Coordinate access, logistics and operational arrangements associated with tenant moves.
• Conduct pre-move and post-move inspections.
• Ensure common areas and building facilities are appropriately protected during relocation activities.
• Identify and coordinate the rectification of any damage or operational concerns arising from tenant moves.
• Maintain accurate records of tenant relocation activities, inspections and relevant arrangements.
• Support smooth transitions while minimizing disruption to other building occupants.

Stakeholder Coordination and Communication

Maintain productive relationships with tenants, Asset Management, Leasing,