Property Manager

Jones Lang LaSalle; Dubai; On-site; AED 360,000 - 600,000; Full time

Job summary

Jones Lang LaSalle in Dubai is seeking a Senior Property Manager to lead quality assurance and control for day-to-day property management operations. You will oversee OPEX/CAPEX budgeting, financial forecasts and P&L, and prepare regular client reports, governance docs, and procurement records.

You will manage a team, consult with clients, tenants and contractors, ensuring KPI/SLA compliance and UAE regulatory adherence. Training on core PMS (CRM, BMS, CAFM, BIM) is expected.

Qualifications

• Graduate degrees or relevant accreditations.
• Operationally astute and proficient.
• Transitions management experience.
• Experience working directly for and on behalf of a Landlord or Client.
• Proficiency with MS Word, Excel and PowerPoint.
• Fluent English verbal and written.
• Excellent telecommunication and customer service.
• Experience using property management CRM systems.
• People management experience.

Responsibilities

• Lead QA/QC of day-to-day property management services and transitions management.
• Oversee OPEX and CAPEX budgeting, forecasts, P&L, and reporting to clients.
• Prepare and submit weekly, monthly, quarterly and annual reports and governance documents.
• Ensure KPI and SLA adherence by service providers and comply with UAE laws.
• Maintain and train on property management systems (CRM, BMS, CAFM, BIM).
• Liaise with clients, tenants and contractors, negotiating with experienced professionals.
• Review contracts, manage procurement, tender processes and asset management services.

Skills

Graduate degree

Transitions management

Landlord/Client experience

MS Word

MS Excel

MS PowerPoint

Fluent English

Customer service

CRM systems

People management

Education

Graduate degree or higher

Tools

CRM systems

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The role is to report directly to the Senior Director- Head of Building Management- PAMS, representing the onsite PM team. This will involve leading and overseeing the quality assurance and quality control of the day-to-day property management services operations transitions management, which involves taking the building into a multi-let asset in accordance with best industry practices. The candidate shall confidently oversee OPEX and CAPEX budgeting, financial forecasts, P&L, and prepare & submit weekly, monthly, quarterly, & annual reports to clients, governance documents, property operations plan, guidelines, regulations, policies, procedures, procurement requests, approvals, etc. The candidate shall be knowledgeable and confident enough to lead a team, consult with clients, tenants, and contractors, exercising negotiation skills with experienced professionals in multinational organisations. Ensure service providers adhere to KPI & SLA requirements and abide by relevant authorities, laws, municipal codes of practice, and UAE legislation, specifically in Dubai. The candidate will maintain accuracy of property management systems (CRM, BMS, CAFM, BIM), ensure systems stay up-to-date, and provide training on their use. The candidate will liaise & advise clients on legal changes affecting operations and seek approval to implement directives. The candidate will work closely with clients, facility managers, administrators, service providers, leasing agents, stakeholders to ensure effective communication and teamwork. The candidate will review contracts with service providers, ensure delivery of scope & specifications, establish asset management services including HSE, insurance, facility management, maintenance, security, and more. The candidate will pre-qualify & evaluate contractors, prepare tender information, run procurement processes, and perform all functions necessary for efficient property management in accordance with best practices and international standards.

Key Responsibilities

• HSE Requirements and building inspections: permits, method statements, HSE tenant representation, communication, fire drill planning, fit-out supervision, etc.
• Policies and procedures, new leases, lease renewals, variations, tenant database management, correspondence, site-based team management, front of house, stakeholders.
• Document control.
• FM strategy, management & verification of PPM maintenance, specialist maintenance, communication to tenants.
• Cleaning (internal & external schedules), operational plans, tenant communications.
• Security management plan (SMP) including SOPs, emergency evacuation, access control, CCTV, monitoring, inspections, carpark management.
• Parking management and allocation.
• Waste collection strategy, office deliveries, front of house service & delivery, postroom, food deliveries, oversight of communal facilities (business centre, auditorium, gym, cafeteria).
• Business continuity planning (BCP).
• Oversight of client invoicing for rental, service charge, late fees, returned cheques.
• Collections for rent & service charges, receipting.
• Coordination of client payments for invoiced OPEX.
• Procurement strategy for OPEX & CAPEX.
• Client reporting (monthly, annually).
• Preparations for special occasions (Ramadan, National Day, Christmas, etc.).
• Cyclical reporting (leasing, finance, HSE, legislative, risk, facility management, energy, tenant fit-out).
• Fees & violations applied to tenants.
• Itemise all HSE issues via traffic light system, follow up & resolve.
• Pre-qualify & evaluate contractors or vendors for maintenance and security.
• Prepare tender information: scope, specifications, SLAs, KPIs, and run procurement with client central procurement.
• Perform all required functions for efficient property management.

Skills Required

• Graduate degrees and or relevant accreditations.
• Operationally astute and proficient.
• Transitions management experience.
• Experience working directly for and on behalf of a Landlord or Client.
• Microsoft Word, Excel, PowerPoint.
• Fluent English verbal and written.
• Excellent telecommunication and customer service.
• Experience of using property management CRM systems.
• Man-management / People management.
• Location: On-site Dubai.