Project Manager - Digital Experience

Stryker Corporation; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology firm in Dubai is seeking an experienced Senior Project Manager to lead a large-scale digital transformation initiative for a major UAE government entity. This role focuses on enhancing usability and satisfaction across numerous digital services. Ideal candidates will have over 8 years of project management experience, with specific expertise in government digital transformation projects and compliance standards. The position promises a dynamic work environment and significant impact across various digital platforms.

Qualifications

• Minimum 8 years of professional project management experience.
• 5+ years in government digital transformation or UX-related project leadership.
• Proven experience managing vendor-client delivery models within UAE or GCC.

Responsibilities

• Lead the full lifecycle of the digital managed services engagement from planning to execution.
• Ensure compliance with WCAG 2.1 AA across all digital services.
• Identify project risks early, define mitigation plans, and drive proactive issue resolution.

Skills

Project Leadership

Stakeholder Management

UX Design

Agile Methodologies

Compliance Oversight

Education

Bachelor's degree in computer science, IT, Engineering, or Business Management

PMP Certification

Agile or Scrum Certification

Job description

Company Description

CNS is a technology company that powers the future by providing digital solutions essential to support all enterprise and human development. While growing and managing a robust pool of supplier-partners for the benefit of our clients has always been a priority, we are constantly re-inventing ourselves.
Founded in 1987 with more than 30 years of experience, CNS employs over 320 employees including more than 250 certified engineers. We offer in-depth expertise and a range of best-in-class products that support the digital transformation of all major industries. With offices in three countries, we have an extensive reach into, and regional knowledge of the Middle East markets.
A shift into levering our many years of experience to develop pioneering software in-house will add yet another dimension to our highly innovative solutions-portfolio.

Job Description

JOB SUMMARY

CNS is seeking a results-driven and experienced Senior Project Manager to lead the delivery of a large-scale Digital Experience Managed Services engagement with a major UAE government entity. The initiative involves improving accessibility, usability, and satisfaction across over 30 systems and 160+ services, aligning with government digital transformation goals, service excellence KPIs, and accessibility standards (WCAG 2.1 AA).

As the project lead, you will manage a multidisciplinary team of UX/UI consultants, analysts, developers, and customer success specialists. You will ensure delivery excellence, stakeholder satisfaction, and SLA compliance across the entire program lifecycle.

DUTIES & RESPONSIBILITIES

• Project Leadership & Delivery

• Lead the full lifecycle of the digital managed services engagement from planning to execution.

• Oversee the implementation of user-centric improvements across web portals, mobile apps, and omnichannel digital touchpoints.

• Drive compliance with project timelines, resource plans, and financial targets.

• Team & Stakeholder Management

• Directly manage cross-functional teams to ensure coordination across UX, accessibility, analysis, and reporting functions.

• Serve as the central point of contact between CNS and government stakeholders.

• Facilitate team stand-ups, status reviews, steering committee sessions, and progress walkthroughs.

• UX, Accessibility & Quality Oversight

• Ensure 100% compliance with WCAG 2.1 AA across all digital services and platforms.

• Oversee the delivery of:

• Accessibility audits & remediation reports

• Usability reviews & content evaluations

• UX/UI standards & unified design strategies

• Mystery shopper analysis & customer voice feedback reports

• KPI dashboards and award readiness documentation

• Ensure deliverables align with government-mandated service excellence frameworks.

• SLA & KPI Management

• Define, monitor, and report on project SLAs and key performance indicators.

• Lead KPI improvement initiatives and data-driven optimization based on inputs from the Happiness Meter, CRM, and feedback channels.

• Risk, Compliance & Documentation

• Identify project risks early, define mitigation plans, and drive proactive issue resolution.

• Maintain all project documentation, version control, and compliance with change control procedures.

• Ensure adherence to:

• Government cybersecurity standards (e.g., DESC, ISO 27001)

• NDA and third-party access protocols

• Audit readiness and internal review requirements

Qualifications

Education

• Bachelor's degree in computer science, IT, Engineering, or Business Management

• PMP Certification

• Agile or Scrum Certification •

Experience

• Minimum 8 years of professional project management experience. • 5+ years in government digital transformation, service design, or UX-related project leadership

• Proven experience managing vendor-client delivery models within the UAE or GCC region

Additional Information

Compliance with policies and procedures based on the ISO standards adopted by CNS.