Programme Manager -Events

Parker Connect; Abu Dhabi; On-site; AED 60,000 - 110,000; Full time

Job summary

Parker Connect seeks a Programme Coordinator to ensure smooth logistical and administrative coordination of assigned programmes. The role involves close liaison with the programme director and faculty to obtain information for teaching and administrative preparation.

The successful candidate will manage relationships with internal and external suppliers, ensure high-quality customer experience, and play a public relations role with customers and participants at events.

Qualifications

• Excellent verbal and written communications skills.
• Excellent command of computer tools such as MS Word, Excel etc.
• Good experience in interpersonal relations.
• The ability to multi task and prioritize the most urgent of tasks.
• Candidates should be able to apply for a Saudi visa or any other visa to GCC/Africa as they will need to travel to KSA/GCC/Africa

Responsibilities

• Ensure smooth logistical and administrative coordination of the programme.
• Liaise with the programme director and faculty to organise teaching and administrative prep.
• Coordinate with internal departments and suppliers to deliver the programme.
• Negotiate and manage relationships with internal & external suppliers to meet deadlines.
• Represent customers/participants at events and gatherings.
• Gather feedback from participants and relay to faculty and Executive Education Department.
• Anticipate organizational and logistical problems and plan accordingly.
• Manage current programme while preparing for subsequent ones, and monitor budgets and billing.

Skills

Verbal communication

Written communication

Interpersonal relations

Multi-tasking

Prioritization

MS Word

MS Excel

Tools

MS Word

Excel

Job description

Main Accountabilities

Ensures the smooth logistical and administrative coordination of the programme for which he/she has responsibility and provides a service of irreproachable quality to customers/participants.

Work in close liaison with the programme director and members of the faculty in order to obtain all the necessary information to organize the teaching and the administrative preparation of a programme.

Seek the cooperation of different operational departments to ensure smooth deliver of programme. He/she is responsible for the good performance of services carried out by these internal suppliers.

Negotiate and manage all relationships with internal & external suppliers in order to meet deadlines and deliver a high quality customer experience in the customer journey.

In the case of CSP, he/she is in direct contact with the companies to define with them the overall logistical organization of the programme.

Perform an important public relations role representing with customers/participants through the daily presence and assistance as well as at social events (cocktails, dinners, outings, visits, etc).

Perform an important role in terms of listening to and gathering the feedback from participants on the programmes progress/content. He/she must demonstrate discernment in rapidly passing on the information to faculty and those responsible in Executive Education Department.

Anticipate possible organizational and logistical problems.

Demonstrate a good sense of organization since he/she must manage the current programme at the same time as preparing for subsequent one(s).

Monitor and respect the assigned programme budgets. He/she must submit an accurate and complete billing report at the end of the programme to the Cost & Payment Manager (EDP). This not only ensures that the clients receive the invoiced cost in a timely fashion but also guarantees prompt payment to external suppliers. The job holder is also responsible for tracking and monitoring the reception of bills and receipts.

Key Challenges

Providing a high level of customer service on a consistent basis.

Being proactive when dealing with demands from clients and faculty as well as last minute requests while respecting all processes and procedures.

Responsible and accountable to both clients and faculty for the complete process without having direct authority over any internal services nor visibility of their priorities.

Managing the preparation, running and follow-up of several assigned programmes simultaneously which are structurally completely different.

Working in a fast-paced environment which requires extensive flexibility and frequent travel in the region.

To be successful in this role you will have

• Excellent verbal and written communications skills
• Excellent command of computer tools such as MS Word, Excel etc
• Good experience in interpersonal relations
• The ability to multi task and prioritize the most urgent of tasks

Candidates should be able to apply for a Saudi visa or any other visa to GCC/Africa as they will need to travel to KSA/GCC/Africa

Candidates must be open to travel over weekends and holidays