Program Director

Netcracker; Dubai; On-site; AED 600,000 - 900,000; Full time

Job summary

Netcracker, part of NEC Corporation, is seeking a seasoned Program Director to lead large-scale BSS transformation programs for a telecom client. This role drives end-to-end delivery of complex multi-year initiatives across CRM, Billing, Charging, Order Management and Product Catalog.

This position requires deep telecom domain expertise, proven program leadership, governance, and multi-vendor global delivery capabilities to engage with senior client stakeholders and steer transformation roadmaps.

Qualifications

• 15 years of telecom/IT services experience.
• At least 5 years in program director roles.
• Proven in large-scale BSS transformation programs.
• Experience with tier-1 telecom operators.
• Strong knowledge of Agile, DevOps and hybrid delivery models.
• Experience managing large budgets and global teams.
• Ability to travel.

Responsibilities

• Own and lead end-to-end BSS transformation programs (CRM, Billing, Charging, Order Management, Product Catalog).
• Establish and drive program governance, PMO structures and reporting frameworks.
• Manage multi-vendor, multi-geography delivery teams.
• Act as the primary executive interface with client stakeholders (CIO, CTO, Business Heads).
• Build and maintain trusted advisor relationships with senior client leadership.
• Drive strategic discussions, roadmap planning and transformation vision.
• Support contract negotiations, change requests and commercial governance.

Skills

Program leadership

BSS transformation

Telecom domain

Stakeholder management

Budget management

Global teams

Agile

DevOps

Travel

Education

Bachelor's degree in Engineering/IT

Job description

Were building the future of how the world communicates.

Netcracker part of NEC Corporation combines deep telecom industry expertise with cutting‑edge cloud‑native and AI‑powered innovations to enable communications service providers and enterprises to transform their businesses unlock innovation and create meaningful digital experiences for millions of people around the world. With more than 30 years of experience serving over 250 customers in more than 70 locations worldwide we are the global market leader in telecom software and services.

Join us and be part of a team that is not just keeping up with the digital future but is leading the way.

Job Summary

We are seeking a seasoned Program Director to lead large-scale BSS transformation programs for a telecom client. This role will drive end‑to‑end delivery of complex multi‑year initiatives involving system modernization, digital transformation and operational efficiency improvements across the telecom BSS landscape.

Responsibilities

• The ideal candidate combines deep telecom domain expertise with strong program leadership, stakeholder management and delivery governance capabilities.
• Own and lead end‑to‑end BSS transformation programs (CRM, Billing, Charging, Order Management, Product Catalog).
• Deliver programs within scope, budget, timeline and quality targets.
• Establish and drive program governance, PMO structures and reporting frameworks.
• Manage multi‑vendor, multi‑geography delivery teams.
• Act as the primary executive interface with client stakeholders (CIO, CTO, Business Heads).
• Build and maintain trusted advisor relationships with senior client leadership.
• Drive strategic discussions, roadmap planning and transformation vision.
• Support contract negotiations, change requests and commercial governance.

Skills and Experience

• 15 years of experience in telecom/IT services with at least 5 years in program director roles.
• Proven track record of delivering large‑scale BSS transformation programs.
• Deep understanding of BSS Landscape.
• Experience with tier‑1 telecom operators.
• Strong knowledge of Agile, DevOps and hybrid delivery models.
• Experience managing large budgets and global teams.
• Ability to travel.

Education

• Bachelors degree in Engineering, IT or related field.