Professional Driver

Sheraton Grand Hotel, Dubai; Dubai; On-site; AED 28,000 - 47,000; Full time

Job summary

Sheraton Grand Dubai is seeking a professional Driver to ensure safe, timely transportation of guests in luxury surroundings. You will drive guests to airports and local destinations, assist with luggage, and keep vehicles clean and well maintained.

The role requires a valid UAE light-vehicle license, a clean driving record, and excellent English. You will work as part of the hotel transport team, helping during peak periods and upholding Marriott and Sheraton brand standards.

Qualifications

• High school diploma or equivalent.
• Valid UAE driver’s license (light vehicle) with at least one year of experience.
• Excellent driving record and knowledge of Dubai roads and traffic laws.
• Professional, courteous appearance with strong interpersonal skills.
• Fluency in English; Arabic or other languages a plus.
• Familiarity with GPS systems and hotel transport protocols.
• Able to stay calm under pressure in guest-facing situations.
• Understand confidentiality and security when transporting VIPs.

Responsibilities

• Transport hotel guests to and from airports, local destinations, and special requests.
• Conduct pre- and post-trip inspections for cleanliness, safety, and mechanical integrity.
• Accurately log all trips and maintain records.
• Refuel vehicles as needed and report any damage or issues immediately.
• Greet guests professionally and assist with luggage loading/unloading.
• Maintain vehicle interiors and exteriors in pristine condition.
• Provide guests with information about local attractions and hotel services.
• Ensure guest safety and comply with local driving regulations.
• Assist valet and bell teams during peak periods and guide traffic as needed.
• Report accidents or unsafe conditions promptly to a supervisor.
• Perform additional driving or guest service duties as assigned.

Skills

Valid UAE driver's license (light)

Minimum 1 year driving experience

Excellent driving record

English communication

Arabic knowledge a plus

Professional appearance & ethics

GPS familiarity

Education

High school diploma or equivalent

Job description

POSITION PURPOSE

To ensure the safe, timely, and professional transportation of guests using hotel vehicles, while delivering a luxury-level service experience aligned with Sheraton and Marriott brand standards. The Driver is also responsible for vehicle cleanliness, routine maintenance checks, and accurate record-keeping.

ESSENTIAL FUNCTIONS

• Transport hotel guests to and from designated locations, including airports, local destinations, and special requests.
• Conduct pre- and post-trip inspections of vehicles for cleanliness, safety, and mechanical integrity.
• Accurately log all trips.
• Refuel vehicles as needed and report any damage or mechanical concerns immediately.
• Greet guests with professionalism and courtesy; assist with luggage loading and unloading.
• Maintain vehicle interiors and exteriors in pristine condition.
• Provide guests with information about local attractions, directions, and hotel services.
• Ensure guest safety at all times and comply with all local driving regulations.
• Assist valet and bell teams during peak periods, including guiding traffic and offering parking support when needed.
• Report any accidents, vehicle issues, or unsafe conditions promptly to a supervisor.
• Perform additional driving or guest service duties as assigned.

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES

• Valid UAE driver’s license (light vehicle category) with a minimum of one year of experience.
• Excellent driving record and thorough knowledge of Dubai roads and traffic laws.
• Proficient in operating a variety of hotel vehicles (e.g., sedans, vans, electric carts).
• Strong verbal communication in English; knowledge of Arabic or additional languages is a plus.
• Courteous, professional, and well‑groomed appearance.
• Familiarity with GPS systems, traffic apps, and hotel transport protocols.
• Ability to remain calm and helpful under pressure and in guest-facing situations.

QUALIFICATION STANDARDS

• Previous professional driving experience in a hotel or hospitality environment.
• Demonstrates a commitment to guest satisfaction and service excellence.
• Punctual, dependable, and detail‑oriented.
• Works well independently and collaboratively.
• Strong interpersonal skills and professional ethics.
• Understands the importance of confidentiality and security when transporting VIPs and high‑profile guests.

EXPECTED BEHAVIORS

We expect the following from all candidates in this role:

• Full embrace of the guest service philosophy; takes ownership of the guest experience.
• Strong alignment with the hotel’s brand values and operating style.
• Warm, friendly, and welcoming demeanor.
• A drive to delight and satisfy customers.
• Attention to detail in every task.
• Pride in the quality and outcome of work.
• A team‑player mindset that contributes to common goals.
• Immaculate personal presentation and effective conversational ability.
• Displays self‑confidence, energy, and enthusiasm.
• Quick learner who applies new skills effectively.
• Upholds ethical business practices consistently.

EDUCATION

• High school diploma or equivalent required.

PHYSICAL REQUIREMENTS

• Frequent standing, walking, bending, and lifting.
• Ability to lift up to 30 KG of luggage without assistance.
• Regular vehicle operation across varying surfaces and outdoor conditions.
• Dexterity for fine and gross motor tasks (e.g., steering, lifting, operating communication devices).
• Adequate vision and responsiveness to inspect equipment and react to operational needs.

EMPLOYMENT CONDITIONS

• May require working on holidays and weekends.
• May involve shift rotations, including overnight or swing shifts.
• May require extended hours beyond a regular workweek.
• Compliance with formal grooming, attire, and jewelry standards is required and regularly monitored.
• Safety is a top priority at Sheraton Grand Dubai; adherence to safety procedures is mandatory.
• Compliance with anti-discrimination and anti-harassment policies is strictly enforced.