Product Owner: Web Apps & Digital Journeys

Etihad Airways; Abu Dhabi; On-site; AED 260,000 - 420,000; Full time

Job summary

Etihad Airways is seeking a Product Owner to deliver customer-facing digital experiences across its website and digital products. You will translate product strategy and customer needs into a prioritized backlog and lead day-to-day delivery across core journeys such as booking, manage booking, check-in, ancillaries, servicing and customer accounts.

You will collaborate with UX, engineering, architecture and analytics teams, ensure quality against acceptance criteria, and optimize journeys using

Qualifications

• Bachelor’s degree in a computing, engineering, information systems, business, digital or related field.
• 5+ years’ relevant experience; 3+ in Product Owner, Digital Product, or similar roles.
• Proven delivery of large-scale transactional websites or e-commerce journeys.
• Airline, aviation, travel, hospitality, or loyalty experience strongly preferred.
• Strong backlog, user story, acceptance criteria, and value-based prioritization skills.
• Understanding of APIs, web platforms, CMS, analytics, and third-party integrations.
• Hands‑on Jira, Confluence, SAFe and Scrum experience.
• Analytical, customer-focused, and data-led decision-making skills.
• Excellent stakeholder management, communication, and cross-functional collaboration.
• CSPO, PSPO, SAFe PO/PM or equivalent certification advantageous.

Responsibilities

• Own and prioritize the backlog against strategy and roadmap.
• Define features, user stories, functional requirements, and acceptance criteria.
• Align priorities, KPIs and outcomes with Product Managers.
• Lead refinement; participate in PI Planning and Scrum ceremonies.
• Partner with UX, engineering, architecture, and business on scalable experiences.
• Deliver end-to-end website and airline digital journeys.
• Clarify requirements and priorities as the delivery team’s product contact.
• Accept functionality against requirements and Definition of Done; support UAT.
• Manage dependencies, risks, and cross-team impacts; escalation blockers.
• Use feedback, analytics, operational insights and KPIs to optimize journeys.
• Ensure consistent journeys across channels and platforms.
• Support releases, monitor performance and prioritize defects and improvements.

Skills

Backlog prioritization

Stakeholder management

Analytical thinking

Customer focus

Education

Bachelor’s in Computing/Engineering/Information Systems/Business

Tools

Jira

Confluence

SAFe

Scrum

Job description

Etihad Airways is seeking a Product Owner to deliver customer-facing digital experiences across its website and digital products. You will translate product strategy and customer needs into a prioritized backlog and lead day-to-day delivery across core journeys such as booking, manage booking, check-in, ancillaries, servicing and customer accounts.

You will collaborate with UX, engineering, architecture and analytics teams, ensure quality against acceptance criteria, and optimize journeys using