Product Manager – Flight Ops & Crew Management Systems

Etihad; Abu Dhabi; On-site; AED 180,000 - 240,000; Full time

Job summary

Etihad Airways, based in Abu Dhabi, seeks a seasoned technology product owner to lead initiatives in Flight Operations and Crew Management. You will manage the backlog, coordinate deliveries, and ensure governance, cybersecurity, and regulatory compliance while coordinating with DevOps and enterprise architects.

You will liaise with stakeholders across Flight Operations, Crew Scheduling, and Fleet Management, driving releases through RTL while ensuring continuity and timely reporting to

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Minimum 5 years’ experience in the airline or aviation industry.
• Knowledge of Flight Operations and Crew Management systems, including Flight Planning, Crew Pairing, Rostering, and Tracking.

Responsibilities

• Own the planning, execution, monitoring, and delivery of technology projects across Flight Operations and Crew Operations.
• Translate operational business requirements into technical solutions with architects, developers, and vendors.
• Manage scope, dependencies, risks, and delivery to ensure on-time, on-budget delivery with continuity.
• Ensure changes comply with governance, cybersecurity, and aviation regulatory requirements (FAA, EASA, GCAA).
• Serve as liaison between DevOps, Data Engineering, Network Security, and operational stakeholders.
• Prepare and present change records, release plans, and deployment readiness at CAB meetings.
• Provide regular project updates and executive-level status reporting.
• Manage deployments through RTL and related environment management frameworks.
• Support incident and release management using ITSM/ITIL.

Skills

Stakeholder management

Project planning

Communication

Problem solving

English proficiency

Education

Bachelor's degree in CS/IT/SE

5 years airline/aviation experience

Tools

JIRA

Confluence

Power BI

Smartsheet

Job description

• Full-time
• Division: Digital Technology & Innovation Division

Job Description

Synopsis

Manage and continuously enhance technology products within the Flight Operations and Crew Management domain, maintaining a prioritized product backlog and ensuring successful delivery of initiatives. Act as the bridge between complex airline operational requirements and technical IT execution, navigating governance frameworks, managing diverse stakeholders, and driving software releases through the Route to LIVE (RTL) deployment process.

Accountabilities

• Own the planning, execution, monitoring, and delivery of technology projects across Flight Operations (e.g., flight planning, weight & balance, fuel optimization) and Crew Operations (e.g., crew pairing, rostering, tracking, and fatigue management).
• Translate operational business requirements into technical solutions, working closely with enterprise architects, developers, and third-party vendors.
• Manage project scope, technical dependencies, operational risks, and delivery roadblocks to ensure projects are delivered on time and within budget while maintaining operational continuity.
• Ensure all technology changes comply with corporate governance, cybersecurity policies, and aviation regulatory requirements (FAA, EASA, GCAA).
• Serve as the primary liaison between technical teams, including DevOps, Data Engineering, Network Security, and operational stakeholders across Flight Operations, Crew Scheduling, and Fleet Management.
• Prepare and present change records, release plans, and deployment readiness assessments at Change Advisory Board (CAB) meetings.
• Provide regular project updates, budget reports, risk assessments, and executive-level status reporting to leadership and steering committees.
• Manage deployments through the Route to LIVE (RTL) process and associated environment management frameworks.
• Support change, incident, and release management activities using IT Service Management (ITSM) and ITIL best practices.

Qualifications

Education & Experience

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Minimum 5 years’ experience in the airline or aviation industry.
• Knowledge of Flight Operations and Crew Management systems, including Flight Planning, Crew Pairing, Rostering, and Tracking.
• Experience working within IT governance, change management, and regulatory environments.
• Understanding of cloud technologies, APIs, and modern enterprise architectures.
• Proficiency with JIRA, Confluence, Power BI, Smartsheet, and related delivery tools.
• SAFe, PMP, PRINCE2, or similar certifications are preferred.
• Strong stakeholder management, communication, and problem-solving skills.
• Fluent in English; Arabic is an advantage.

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.