Product Intern, SoftPOS

Qlub; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

qlub, a fast-scaling fintech backed by Mastercard, Mubadala, e and Shorooq, seeks a Product Intern to drive the SoftPOS revamp. You will engage with merchants, restaurant staff, and diners to gather insights that shape the next version of the product.

This discovery-heavy role requires curiosity, bold questions, and the ability to translate findings into live product improvements. Join a team expanding globally and impacting hospitality tech.

Qualifications

• Currently studying towards, or recently graduated with, a degree in business, product, design, engineering, or a related field
• A structured approach to research: you can scope it, run it, and explain what the findings mean
• Fluency in English is a must

Responsibilities

• User research — understand how SoftPOS is used today, and surface the pain points and needs of merchants, restaurant staff, and end customers
• Market research — track where SoftPOS and payment terminals are heading, and what is driving the shift
• Competitive benchmarking — benchmark qlub SoftPOS against relevant competitors across features, UX, payment experience, and value-added services
• Gap analysis — identify gaps in the current qlub SoftPOS product and the opportunities for the new version
• Product revamp support — translate research findings into insights and recommendations that shape the new SoftPOS product and UX direction

Job description

Why qlub

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Product Intern, SoftPOS, you'll sit at the centre of our SoftPOS revamp: the tap-to-pay product that turns a phone into a payment terminal. This is a discovery-heavy role. You'll spend your time with merchants, restaurant staff and diners, with the market, and with the competition, then turn what you learn into the insights that shape the next version of the product. If you're curious, comfortable asking a lot of questions, and want to see your research land in a live product, this role is for you.

What you’ll own

• User research — understand how SoftPOS is used today, and surface the pain points and needs of merchants, restaurant staff, and end customers
• Market research — track where SoftPOS and payment terminals are heading, and what is driving the shift
• Competitive benchmarking — benchmark qlub SoftPOS against relevant competitors across features, UX, payment experience, and value-added services
• Gap analysis — identify gaps in the current qlub SoftPOS product and the opportunities for the new version
• Product revamp support — translate research findings into insights and recommendations that shape the new SoftPOS product and UX direction

Who you are

• You've done this before in a fast-moving, high-growth environment
• You move fast and make strong decisions with incomplete information
• You take real ownership and think like an operator, not a coordinator
• You're energized by hard problems in payments, hospitality, and customer experience

Who you are

• You're curious and keep asking why until you get to the real answer
• You talk to merchants, staff, and customers easily, and you listen more than you pitch
• You take messy inputs and turn them into a clear, structured point of view
• You take real ownership and think like an operator, not a coordinator
• You're energized by hard problems in payments, hospitality, and customer experience

What you’ll need

• Currently studying towards, or recently graduated with, a degree in business, product, design, engineering, or a related field
• A structured approach to research: you can scope it, run it, and explain what the findings mean
• Fluency in English is a must

Nice to have

• Exposure to payments, fintech, hospitality tech, or a high-growth marketplace
• Familiarity with POS or payment terminal products, or with tools like Figma, survey platforms, and spreadsheets
• Local market knowledge or a second language relevant to the market

What we offer

• Real ownership over products that impact millions of diners and thousands of restaurants globally
• The opportunity to solve challenging problems in payments, hospitality, and customer experience
• A fast-moving environment where great ideas quickly become reality
• Close collaboration with experienced operators, builders, and industry experts
• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally

Ready to build?

Join us and help shape how the world pays at the table. If that excites you,