Process & Change Analyst

Remotedxb; Dubai; On-site; AED 167,400 - 223,200; Full time

Job summary

Remotedxb in Dubai is seeking a professional to document and improve operational processes within the organization. The role focuses on identifying inefficiencies and supporting automation and transformation initiatives.

Candidates should possess strong structured thinking and experience with process mapping tools, as well as a background in telecommunications. Excellent communication skills are essential for this role.

Qualifications

• Strong structured thinking and ability to break down complex processes.
• Experience with process mapping tools like Visio or Lucidchart.
• Proven background in telecommunications or managed services.

Responsibilities

• Document current processes and identify inefficiencies.
• Support design of improved workflows and automate processes.
• Coordinate user acceptance testing with stakeholders.

Skills

Structured thinking

Process mapping tools experience (Visio, Lucidchart, Miro)

Experience in telecommunications or managed services

Familiarity with Salesforce or similar CRM

Organizational and communication skills

Independent working ability

Experience in process improvement

Job description

Responsibilities

• Document current "as-is" processes across Operations, identifying key steps, dependencies, and pain points.
• Support the design of improved "to-be" workflows to reduce manual effort and improve consistency.
• Identify opportunities for automation, simplification, or standardization within the Global COO function.
• Quantify expected benefits of proposed changes and track results post-implementation.
• Translate business needs into clear, structured requirements for Digital and IT teams.
• Act as a coordination point between Operations and Digital, providing regular project status updates.
• Coordinate user acceptance testing (UAT) with stakeholders to validate new solutions.
• Support communication and training activities to ensure successful adoption of new processes and tools.

Requirements

• Strong structured thinking with the ability to break down complex processes and identify inefficiencies.
• Experience with process mapping tools such as Visio, Lucidchart, or Miro using BPMN-style thinking.
• Proven experience in telecommunications or managed services environments.
• Proficiency with Salesforce or similar CRM/operational platforms.
• Excellent organizational and communication skills to engage stakeholders across different levels.
• Ability to work independently on defined tasks while navigating a changing environment.
• Experience supporting process improvement, transformation, or project coordination initiatives.

About the Company

Expereo is the Intelligent Internet Platform. As the world's largest provider of managed internet, SD-WAN/SASE, and Cloud connectivity solutions, we power enterprises and government sites worldwide, helping to enhance business productivity through flexible and optimal Internet performance.