Process and Compliance Manager - Retail Controls

AlFuttaim; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Al-Futtaim seeks a Process and Compliance Manager for Retail Controls to protect assets and embed strong controls. You will review contracts, ensure policy compliance, and coordinate with finance, legal, tax, and procurement across UAE, Oman, Qatar, and Egypt.

The role emphasizes governance, risk assessment, and loss prevention. The ideal candidate has 3–5 years in contract review, process compliance, or internal audit, preferably with retail exposure, and is proficient in Excel, Word, and

Qualifications

• Bachelor of Laws or postgraduate legal qualification and 3–5 years in contract review, process compliance, internal audit, risk management, or related governance.
• Experience in retail, franchising, or multi-country operations is preferred.
• Understanding contractual law, procurement controls, SOPs, business ethics, anti-corruption and AML controls.

Responsibilities

• Review contractual obligations and ensure compliance with Al-Futtaim policies across UAE, Oman, Qatar, and Egypt.
• Assess operational and financial processes to identify control weaknesses and risks.
• Implement practical controls to improve accountability and reduce exposure.
• Administer ethics policies including anti-corruption and AML requirements.
• Draft and review promotional terms in consultation with Legal.
• Support audit teams during store reviews and evidence gathering.
• Examine contracts for commercial risk and procurement compliance.
• Maintain contract register and coordinate with Tax, Legal, and Finance.

Skills

Contract review

Process compliance

Risk management

Internal audit support

Fraud risk assessment

Operational risk management

Promotional terms review

IWAY compliance

Lease agreement review

Contract approval management

Education

Bachelor of Laws (LL.B.) or equivalent

Compliance/audit certification

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Job description

Process and Compliance Manager - Retail Controls Job Snapshot

Role: Process and Compliance Manager - Retail Controls

Location: Dubai, United Arab Emirates

Industry: Retail

Function: Risk Management-Compliance

Experience: 3-5 years

Job Type: Full-time

Job Details

Country: United Arab Emirates

City: Dubai

Industry: Retail

Function: Risk Management-Compliance

Salary: 18000-28000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Job Type: Full-time

Role Context

The Process and Compliance Manager will protect business assets and reduce operational exposure by embedding effective controls across contracts, procurement, promotions, store activities, audits, and expansion projects.

The position requires close coordination with finance, legal, tax, procurement, service office, store teams, and senior management.

Through structured reviews, monitoring, and corrective action, the manager will help improve efficiency, close control gaps, and maintain regulatory and policy compliance across several regional markets.

Key Responsibilities

• Review contractual obligations and confirm compliance with Al-Futtaim policies across the UAE, Oman, Qatar, and Egypt.
• Assess operational and financial processes to identify control weaknesses, inefficiencies, and avoidable business risks.
• Help formalize and implement practical controls that improve accountability and reduce exposure.
• Administer business ethics requirements, including anti-corruption and anti-money laundering policies.
• Evaluate proposed processes, procedures, and training materials from a risk-management perspective.
• Establish monitoring activities that support fraud prevention, asset protection, and loss reduction.
• Draft and review promotional terms and conditions in consultation with legal counsel.
• Support the Head of Finance and business leadership with compliance, governance, and special review assignments.
• Examine commercial contracts in line with group procurement requirements and coordinate legal review where necessary.
• Assess contract terms for commercial risk, policy compliance, approval requirements, and operational feasibility.
• Confirm that agreements meet applicable franchise standards and IWAY compliance obligations.
• Coordinate non-merchandise procurement matters with service office and store teams.
• Secure required business, legal, finance, procurement, and policy approvals before contract execution.
• Maintain a current and accessible register of approved company contracts.
• Work with Group Tax to support the timely filing of reportable agreements.
• Assist internal audit teams during store reviews, including preparation, entry meetings, evidence gathering, and exit discussions.
• Analyze standard operating procedures and recommend changes that improve control, clarity, and operational performance.
• Identify business activities requiring new procedures and support the drafting and implementation of suitable SOPs.
• Verify that promotional activities and related terms follow approved operating procedures.
• Track the implementation of audit recommendations and process-improvement actions.
• Coordinate compliance-related projects, meetings, testing sessions, and stakeholder walkthroughs.
• Review lease agreements and franchise agreements connected with new stores and business expansion.
• Advise project teams on contractual, operational, and compliance risks before implementation.
• Support testing of new systems, processes, and controls to confirm readiness for launch.
• Review audit findings, internal fraud cases, and control gaps to strengthen loss-prevention procedures.
• Participate in internal investigations and help ensure corrective actions are completed.
• Monitor open investigation items and follow up until risks are addressed and formally closed.
• Prepare compliance reports, risk summaries, presentations, and recommendations for senior stakeholders.

Ideal Profile

The successful candidate will hold a Bachelor of Laws degree or a postgraduate legal qualification and have 3-5 years of experience in contract review, process compliance, internal audit, risk management, or a related governance role.

Experience within retail, franchising, commercial operations, or a multi-country business environment is preferred.

Applicants should understand contractual law, procurement controls, standard operating procedures, business ethics, anti-corruption requirements, anti-money laundering controls, and loss-prevention practices.

A professional certification in compliance, audit, risk, governance, or a related field would be beneficial.

The role requires strong analytical judgment, careful attention to detail, and the ability to translate legal or compliance requirements into workable operational controls.

Candidates should communicate confidently with internal and external stakeholders and be comfortable presenting complex issues in a clear and practical manner.

Proficiency in Microsoft Excel, Word, and PowerPoint is required for analysis, reporting, documentation, and executive presentations.

Skills Set

• Process compliance
• Contract review
• Contractual risk analysis
• Retail compliance
• Operational risk management
• Financial controls
• Internal controls
• Business ethics
• Anti-corruption compliance
• Anti-money laundering controls
• Loss prevention
• Internal audit support
• Standard operating procedures
• SOP development
• SOP gap analysis
• Procurement policy compliance
• Commercial contract assessment
• Franchise agreement review
• Lease agreement review
• IWAY compliance
• Promotional terms review
• Legal coordination
• Contract approval management
• Contract register maintenance
• Tax reporting coordination
• Internal investigations
• Fraud risk assessment
• Corrective action tracking
• Business expansion support
• Project risk review
• Process testing
• Regulatory compliance
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint
• Compliance reporting
• Stakeholder presentations

Why Join Us

This role offers broad exposure to compliance, contracts, audit, operations, and business expansion within Al-Futtaim's established regional Retail activities.

The successful candidate will influence how policies are applied across stores, projects, agreements, and multiple countries while working with senior stakeholders from legal, finance, procurement, tax, and operations.

Retail organizations increasingly require professionals who can combine legal knowledge with practical risk management and process improvement.

Strong performance in this position can support progression into senior compliance, governance, audit, risk, legal operations, or regional control leadership roles.

About the Company

Al-Futtaim is a diversified privately held regional business headquartered in Dubai, United Arab Emirates.

Its operations span automotive, financial services, real estate, retail, and healthcare across more than 20 countries.

Through its regional scale, international brand partnerships, and established governance framework, Al-Futtaim continues to expand while maintaining strong standards of integrity, operational control, and customer service.