Principal Insights Analyst - Adoption & Enablement

Emirates Airlines - Other locations; Dubai; On-site; AED 360,000 - 480,000; Full time

Benefits offered by this job

Travel benefits

Healthcare package

Life insurance

Transport benefits

Job summary

Emirates operates a central Analytics Centre of Excellence to empower decision making with data across the group. The Principal Insights Analyst role delivers analytics use cases and technical leadership to create scalable, trusted information products for diverse stakeholders.

Working with federated communities, you will ensure quality, governance and timely delivery while coaching teams and promoting self‑service analytics in a dynamic, international environment in Dubai.

Qualifications

• Degree in Business or Information Technology from a recognised university.
• 8+ years experience in Information Technology or related field.
• Experience across data analytics, BI tools and stakeholder engagement.

Responsibilities

• Manage business engagement from initial problem statement and hypothesis; oversee data collection and analysis.
• Deliver complex insights use cases with compelling visualization and narratives for actions.
• Collaborate with stakeholders to define measures, metrics and KPIs for analytics products.
• Lead, coach and develop team members to ensure timely, robust delivery.
• Improve self-service analytics through federated analytics communities.
• Embed a culture of inclusion and enterprise I&A capabilities across units.
• Apply data models and governance to deliver high-value projects on time.
• Ensure quality and usability with business ownership embedded in design and delivery.

Skills

SQL

Python

R

Data Visualization

Statistics

Data Warehousing

KPI metrics

Stakeholder management

Education

Degree in Business or IT

Tools

Data Warehouses

Data Lakes

Visualization Tools

Job description

Job Purpose

At Emirates Group our Analytics Centre of Excellence (ACoE) is a centralised unit that provides data and analytics support to Emirates Group businesses. This allows our businesses to make better decisions by using data and analytics to understand our customers, operations, and markets. The ACoE is an essential part of Emirates Group's digital transformation strategy. The unit is helping Emirates Group to become a more data-driven organization and to make better decisions by using data and analytics.

The role of the Principal Insights Analyst is to deliver analytics and insights use cases for a diverse range of departments and business stakeholders all whilst furthering the ambitions of the organisation to become information driven, through multiple channels of delivery. Work closely with internal customers to understand their challenges and opportunities and develop information driven solutions that help business leaders understand their data and how it can be used to identify opportunities and solve complex business problems. The Analytics and Insights Manager uses a variety of business and technical skills to deliver bespoke products that ensures data and information provide valuable context that underpins each decision. This role also provides technical leadership within their team to design solutions that are reliable, scalable and empower business to access the data they need, when they need it most.

In this role, you will:

• Manage business engagement from initial problem statement and hypothesis; through identifying ideal methodology, providing oversight on the data collection process, statistical and analytic analysis work to ensure all available information is generated to support business needs.
• Deliver complex insights use cases in a manner which is accepted by business stakeholders through compelling visualisation and narratives incorporating analytical insight into actionable outcomes.
• Work collaboratively with business stakeholders to support in helping define relevant measures, metrics and KPIs, that can be translated into analytical data and information products for root cause analysis and actionable insights.
• Lead, coach and develop direct reports to ensure each team member is empowered with the right business domain knowledge, analytical and statistical skills to ensure robust and timely delivery of insight products.
• Work with federated analytics communities to improve analytical capabilities of teams in business units to improve self service capability.
• Create a culture of inclusion across business functions by actively endorsing and participating in community building activities that reinforce this ambition.
• Cultivate the enterprise ambition of embedding a federated Insights & Analytics (I&A) community to enable the scaled and sustained excellence in all I&A disciplines across functional lines of business.
• Leverage relevant frameworks that capture relevant data models and business logic and ensure a systematic approach to deliver projects of high value in a timely manner leveraging self-service capabilities where possible.
• Ensure the highest standards of quality and usability are incorporated into each use case, with business ownership embedded into the design and delivery process of each project.

Qualification

To be considered for this role, you must meet the below requirements:

• Qualifications: Degree (12+3 or equivalent) in a Business or Information Technology field from an internationally recognised university.
• Experience: 8+ years experience in Information Technology or other related field.

Knowledge & Skills

• Experience in working with and understanding Data & Analytics tools and platforms including Data Warehouses, data lakes and visualisation toolsets.
• Experience and knowledge in one or more of the following business domains such as: Customer, Commercial, Operations, Finance, Human Resources etc.
• Solid understanding of enterprise data warehouse logical data modelling approaches (e.g. 3NF, Data Vault, Star Schema, etc.); experience with associated physical data models is a plus.
• Working in diverse international teams, at least partially also in large-scale enterprise data & analytics domains within complex business environments.
• Strong analytics and business intelligence skills with proven ability to manage multiple initiatives simultaneously.
• Excellent communication skills, with the ability to interact with stakeholders at all levels of the business, including external parties.
• Knowledge of data warehousing principles.
• Ability to handle multiple and complex situations simultaneously taking into considerations the diverse culture within the group.
• Knowledge of business domain, statistics, mathematics and analytical methods.
• Knowledge of data and KPIs commonly used in airline industry, particularly as they relate to the commercial application of this information.
• Proven hands-on knowledge of SQL/Python/R
• Strong Relationship building Skills.

At Emirates, we're committed to providing our employees with opportunities to grow and develop in their careers.

Salary & benefits

• Join us in a management role and enjoy an attractive tax-free salary.
• On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package.
• That’s on top of transport benefits, life insurance and more.
• Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers