Practice Manager

King's College; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

King’s College in Dubai seeks an experienced Practice Manager to supervise daily operations across multiple clinical practice areas, ensuring safe, efficient outpatient services under DHA and JCI guidelines. The role bridges clinical teams, translating strategic goals into tangible improvements and ensuring regulatory compliance.

The ideal candidate will lead multi-professional teams, optimize resource use, manage budgets, and drive patient experience enhancements in a high-volume setting.

Qualifications

• Bachelor’s degree in Healthcare Management, Business Administration, Nursing, or related clinical management discipline.
• Postgraduate management qualification (e.g. PgCert/PgDip) is advantageous.
• A minimum of five years’ progressive experience in healthcare operations or practice management.

Responsibilities

• Oversee day-to-day operational activities of designated clinical practice areas ensuring safe, efficient service delivery.
• Monitor patient flow, scheduling, waiting times and clinic utilization to optimize throughput.
• Lead multi-professional teams, maintain regulatory compliance and drive patient experience improvements.
• Participate in governance, quality, and budget monitoring with a focus on cost efficiency and service growth.

Skills

Leadership

Operations management

Stakeholder engagement

Education

Bachelor’s degree in Healthcare Management, Business Administration, Nursing, or related

Postgraduate management qualification (PgCert/PgDip)

Job description

AspartofdeliveringtheBestofBritishHealthcaresystemintheregion,weareintroducingserviceinstitutesacrossourorganizationandwearecurrentlyhiring“PracticeManagers”forthefollowingoperationalline:

• InstituteofWomen'sHealthServices
• InstituteofChildren'sHealthServices
• InstituteofMedicalServices
• InstituteofSurgicalServices
• InstituteofDiabetes&EndocrinologyServices

TheseareopentoallNurses,AlliedHealthandAdministrativecandidateswhoqualifiesfortherole.

Explorenewopportunities,expandyourskill,andtakethenextstepinyourprofessionaljourneywithattractivecompensationandbenefits.

PositionOverview:

ThePracticeManagerisresponsiblefortheday-to-dayoperationalmanagementofdesignatedclinicalpracticeareaswithinKCHHealthcareDubai.Theroleholderensurestheefficient,effectiveandsafedeliveryofoutpatientdepartmentservicesinaccordancewithDubaiHealthAuthority(DHA)regulations,JointCommissionInternational(JCI)standards,andKCHorganizationalpolicies.

ThePracticeManageractsastheoperationalbridgebetweenclinicalteams,translatingstrategicgoalsintotangibleserviceimprovements.Therolerequiresahighlyorganized,patient-focusedleaderwhocanmanagemulti-professionalteams,optimizeresourceutilization,maintainregulatorycompliance,anddriveexcellenceinpatientexperienceacrossallareasofaccountability.

KeyAccountabilities:

OperationalManagement

• Overseeandmanagetheday-to-dayoperationalactivitiesofassignedclinicalpracticeareas,ensuringservicesaredeliveredsafely,efficientlyandinaccordancewithagreedstandards.
• Monitorpatientflow,appointmentscheduling,waitingtimesandclinicutilization;implementimprovementstooptimizeservicedeliveryandpatientthroughput.

PeopleManagement&Workforce

PatientExperience&StakeholderEngagement

• Actasaprimarypointofescalationforcomplexpatientconcernsandcomplaints,ensuringtimelyresolutionandaconsistentlycompassionateapproachtopatientandfamilyexperience.
• Developandmaintainproductiveworkingrelationshipswithmedicalconsultants,nursingteams,alliedhealthprofessionals,andsupportservicestofacilitateseamlesspatientpathways.

StrategicDevelopment

• ContributetothedevelopmentandimplementationoftheKCHoperationalstrategy,servicelineexpansionplansanddigitaltransformationinitiatives.

JCIA-AlignedSafety,Quality,GovernanceandProfessionalStandards

• SupportsustainabilityandGlobalHealthImpact(GHI)goalsbypracticingenvironmentallyresponsiblecare,reducingwaste,followingproperdisposalandsegregationprocesses,usingresourcesefficiently,participatinginrelatedtraining,andreportingopportunitiesforimprovement.

OtherKeyAccountabilitiesinConjunctionwiththeClinicalDirectorandLeadNurse

ClinicalGovernance&Quality

• Championacultureofsafety,qualityandcontinuousimprovementacrossallpracticeareas;activelyparticipateinclinicalgovernancecommitteesandqualityimprovementprogrammes.
• Monitorandreportonkeyperformanceindicators(KPIs)relatingtopatientsafety,clinicalquality,patientexperienceandoperationalefficiency;developactionplanstoaddressareasofunderperformance.
• Managetheoperationalbudgetforassignedpracticeareas;monitorexpenditureagainstbudget,identifyvariancesandimplementcorrectiveactions.
• Identifyopportunitiesforcostefficiencyandrevenueoptimizationwithoutcompromisingqualityorsafety;contributetoannualbusinessplanningprocesses.

Responsibilities

AspartofdeliveringtheBestofBritishHealthcaresystemintheregion,weareintroducingserviceinstitutesacrossourorganizationandwearecurrentlyhiring“PracticeManagers”forthefollowingoperationalline:

• InstituteofWomen'sHealthServices
• InstituteofChildren'sHealthServices
• InstituteofMedicalServices
• InstituteofSurgicalServices
• InstituteofDiabetes&EndocrinologyServices

TheseareopentoallNurses,AlliedHealthandAdministrativecandidateswhoqualifiesfortherole.

Explorenewopportunities,expandyourskill,andtakethenextstepinyourprofessionaljourneywithattractivecompensationandbenefits.

PositionOverview:

ThePracticeManagerisresponsiblefortheday-to-dayoperationalmanagementofdesignatedclinicalpracticeareaswithinKCHHealthcareDubai.Theroleholderensurestheefficient,effectiveandsafedeliveryofoutpatientdepartmentservicesinaccordancewithDubaiHealthAuthority(DHA)regulations,JointCommissionInternational(JCI)standards,andKCHorganizationalpolicies.

ThePracticeManageractsastheoperationalbridgebetweenclinicalteams,translatingstrategicgoalsintotangibleserviceimprovements.Therolerequiresahighlyorganized,patient-focusedleaderwhocanmanagemulti-professionalteams,optimizeresourceutilization,maintainregulatorycompliance,anddriveexcellenceinpatientexperienceacrossallareasofaccountability.

KeyAccountabilities:

OperationalManagement

• Overseeandmanagetheday-to-dayoperationalactivitiesofassignedclinicalpracticeareas,ensuringservicesaredeliveredsafely,efficientlyandinaccordancewithagreedstandards.
• Monitorpatientflow,appointmentscheduling,waitingtimesandclinicutilization;implementimprovementstooptimizeservicedeliveryandpatientthroughput.

PeopleManagement&Workforce

PatientExperience&StakeholderEngagement

• Actasaprimarypointofescalationforcomplexpatientconcernsandcomplaints,ensuringtimelyresolutionandaconsistentlycompassionateapproachtopatientandfamilyexperience.
• Developandmaintainproductiveworkingrelationshipswithmedicalconsultants,nursingteams,alliedhealthprofessionals,andsupportservicestofacilitateseamlesspatientpathways.

StrategicDevelopment

• ContributetothedevelopmentandimplementationoftheKCHoperationalstrategy,servicelineexpansionplansanddigitaltransformationinitiatives.

JCIA-AlignedSafety,Quality,GovernanceandProfessionalStandards

• SupportsustainabilityandGlobalHealthImpact(GHI)goalsbypracticingenvironmentallyresponsiblecare,reducingwaste,followingproperdisposalandsegregationprocesses,usingresourcesefficiently,participatinginrelatedtraining,andreportingopportunitiesforimprovement.

OtherKeyAccountabilitiesinConjunctionwiththeClinicalDirectorandLeadNurse

ClinicalGovernance&Quality

• Championacultureofsafety,qualityandcontinuousimprovementacrossallpracticeareas;activelyparticipateinclinicalgovernancecommitteesandqualityimprovementprogrammes.
• Monitorandreportonkeyperformanceindicators(KPIs)relatingtopatientsafety,clinicalquality,patientexperienceandoperationalefficiency;developactionplanstoaddressareasofunderperformance.
• Managetheoperationalbudgetforassignedpracticeareas;monitorexpenditureagainstbudget,identifyvariancesandimplementcorrectiveactions.
• Identifyopportunitiesforcostefficiencyandrevenueoptimizationwithoutcompromisingqualityorsafety;contributetoannualbusinessplanningprocesses.

Qualifications

Education&Qualification,Experience,Training&Knowledge:

Education:

• Bachelor'sdegreeinHealthcareManagement,BusinessAdministration,Nursing,orarelatedclinicalormanagementdiscipline;Master'sdegreedesirable(fulltimecoursefromrecognizedUniversity)
• Relevantpostgraduatemanagementqualification(e.g.PgCert/PgDipinHealthcareLeadershiporManagement)isadvantageous.

Experience

• Aminimumoffiveyears'progressiveexperienceinhealthcareoperations,nursingorpracticemanagementwithinanacuteorprimarycaresetting,ideallywithintheUAEoracomparableinternationalhealthcareenvironment.

Training,Knowledge&Skills

• SoundknowledgeofUAEhealthcareregulatoryframeworks,includingDHAlicensing,patientrightslegislationandclinicalgovernancerequirements.
• StrongunderstandingofJCIaccreditationstandardsandtheirapplicationinaprivatehospitaloroutpatientsetting.

Deadlineofsubmissionofinterest:24-August-2026.Onlyshortlistedcandidateswillbecalledforinterview.