Operations Director - N.E. Clinics

NMC healthcare LLC; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

NMC healthcare LLC is looking for an experienced hospital operations manager to develop and lead strategic initiatives that enhance performance and growth. The ideal candidate will oversee all operational aspects, including clinical services, finance, HR, and procurement, ensuring high-quality patient care while achieving profitability.

An influence on developing a culture of high performance and managing staff development is essential. Candidates should possess a Master’s degree and extensive healthcare experience, particularly in the UAE.

Qualifications

• 10+ years of experience in a relevant role in healthcare, preferably in the UAE.

Responsibilities

• Develop and execute strategic plans to drive hospital performance.
• Oversee and manage all aspects of hospital operations.
• Ensure high standards of patient care and safety.

Skills

Strategic planning

Operational management

Healthcare regulations

Budgeting and financial management

Staff development and coaching

Commercial awareness

Risk management

Revenue cycle management

Education

Master’s degree in Healthcare Administration or Business Administration

Job description

Responsibilities

• Develop and execute strategic plans to drive hospital performance and growth.
• Ensure the hospital operates efficiently, safely, and profitably while delivering high-quality care.
• Oversee and manage all aspects of hospital operations, including clinical services, finance, HR, procurement, support services, and administration.
• Drive initiatives to achieve and exceed EBITDA targets in line with business objectives.
• Monitor and improve operational KPIs such as patient satisfaction and service delivery standards.
• Lead annual budgeting, forecasting, and cost‑optimisation efforts.
• Establish and enforce internal policies, protocols, and regulatory compliance standards.
• Ensure recruitment, onboarding, training, and retention of competent staff across functions.
• Promote a high‑performance culture by coaching leaders, conducting performance reviews, and enabling staff development.
• Regularly review financial, clinical, and operational reports and recommend action plans to the Regional SVP.
• Address risks and resolve complex issues related to operations, workforce, quality, or market competition.
• Uphold health and safety standards in all hospital functions.
• Collaborate with physicians, medical staff, and corporate functions to meet business and clinical goals.
• Demonstrate an understanding of the UAE regulatory healthcare framework.
• Demonstrate a strong understanding of business metrics, governance, and risk management.
• Demonstrate an understanding of the importance of clinical matters and health and safety principles.
• Demonstrate strong commercial awareness.
• Possess sound knowledge of revenue cycle management and processes.
• Create and maintain an enabling environment where people can develop and grow, establishing a high‑performance management team.
• Ensure performance‑management indicators are in place for the management team.
• Conduct and document annual performance conversations.
• Identify and develop high‑potential talent for future succession.
• Facilitate development, monitor, and continuously update operational strategy for business development.
• Identify potential feasible new services, motivate, and implement effectively upon approval.
• Optimise existing service lines according to market needs and opportunities.
• Ensure continuous improvement of infrastructure and assets.
• Proactively facilitate recruitment and selection of physicians and independent doctors.
• Analyse referral patterns and engage with stakeholders internally and externally to ensure a strong referral basis is established.
• Provide continuous feedback and consultation with the corporate office to support the strategic direction.
• Facilitate the implementation of community development programmes with internal support services (e.g., network marketing, marketing, etc.) and relevant external providers.
• Ensure all operational functions, practices, and processes are optimised and aligned with strategic initiatives.
• Compile capital and operational budgets, manage, monitor, and address variances promptly.
• Maintain a healthy balance between cost management and expected quality standards to preserve clinical value.
• Proactively anticipate risks and address them effectively.
• Conduct detailed analysis of audit and risk reports and implement corrective actions swiftly.
• Actively support clinical initiatives (e.g., antibiotic stewardship, infection prevention and control).
• Arrange and facilitate Clinical Committee activities to support continuous improvement of clinical outcomes.
• Take accountability for and support the management of adverse events.
• Accurately analyse data from different sources to optimise processes that support a good patient experience.
• Coordinate interventions to improve the patient experience.

Qualifications

• Master’s degree in Healthcare Administration, Business Administration, or a related field.
• 10+ years of experience in a relevant role in healthcare, with experience in the UAE considered an advantage.