Post-Sale Customer Success Lead - MEA

Motorola Solutions Inc; Dubai; Sur place; AED 240 000 - 360 000; Plein temps

Résumé du poste

Motorola Solutions is seeking a Customer Support Manager to own post-sale support for mission-critical communications across the assigned region. You will be the single business-level contact for MSI products, advocate for customers, and drive service growth through bundled or standalone offerings.

The role requires strong English communication, stakeholder management, and experience in Level 2 technical support, project management, or customer support. Travel ~25% is expected.

Qualifications

• High level of customer engagement and relationship management.
• Experience in support services and contract management.
• Knowledge of service delivery and SLA concepts.
• Familiarity with ITIL or PMP is a plus.

Responsabilités

• Own post-sale support relationship and ensure SLA compliance.
• Coordinate with sub-contractors and manage service delivery.
• Identify upsell opportunities within existing accounts.
• Support pre-sales and tender activities.

Connaissances

Customer engagement

Sales support

Program planning

Stakeholder management

Problem solving

Formation

Bachelor's degree in Business Administration

Bachelor's degree in Engineering or Computer Science

Description du poste

Motorola Solutions is seeking a Customer Support Manager to own post-sale support for mission-critical communications across the assigned region. You will be the single business-level contact for MSI products, advocate for customers, and drive service growth through bundled or standalone offerings.

The role requires strong English communication, stakeholder management, and experience in Level 2 technical support, project management, or customer support. Travel ~25% is expected.