Mission-Critical Support Manager

Motorola Solutions Inc; Abu Dhabi; On-site; AED 335,000 - 502,000; Full time

Job summary

Motorola Solutions is seeking a Customer Support Manager to own post-sale support for mission-critical customers in the Middle East & Africa region. You will be the single business contact for MSI products and drive service delivery, SLAs, and revenue growth across multiple countries.

The role requires strong English communication, stakeholder management, and the ability to coordinate with sub-contractors, project teams, and customers to ensure service quality and customer satisfaction.

Qualifications

• Requires high degree of customer engagement and sales support skills.
• Experience in Level 2 technical support operations, project management, or customer support environment.
• Knowledge of digital radio communications, LMR, IP networking, and ITIL is a plus.

Responsibilities

• Act as customer advocate and single point of contact to ensure service delivery and SLA compliance.
• Manage sub-contractors and report orders, revenue and costs; identify areas for improvement.
• Identify upsell opportunities within existing accounts and support pre-sales with tender/proposal costs, risks and pricing.
• Ensure a smooth transition from project implementation to warranty support and service delivery.
• Support account managers in meetings, negotiations, and contract setup.

Skills

Customer engagement

Sales support

Stakeholder management

Communication in English

Problem solving

Education

Bachelor’s degree in Business Administration / Telecommunications / Engineering / Computer Science

Tools

ITIL certification

PMP certification

Job description

Motorola Solutions is seeking a Customer Support Manager to own post-sale support for mission-critical customers in the Middle East & Africa region. You will be the single business contact for MSI products and drive service delivery, SLAs, and revenue growth across multiple countries.

The role requires strong English communication, stakeholder management, and the ability to coordinate with sub-contractors, project teams, and customers to ensure service quality and customer satisfaction.