Pool Attendant

The Lana - Dorchester Collection; United Arab Emirates; On-site; AED 50,000 - 70,000; Full time

Job summary

A luxury hotel in Dubai is seeking a Pool Attendant to provide an exceptional guest experience at the spa and pool. You will be responsible for maintaining cleanliness and supporting the spa team, with a focus on guest relations. The ideal candidate should have at least 2 years of experience in a customer-facing role and strong attention to detail. Competitive salary and benefits await for the right candidate.

Benefits

Competitive Salary Package

Complimentary stays with breakfast at sister hotels

50% discount at bars and restaurants

Meals on Duty

Private Medical Insurance

Life Insurance

Flight Allowance every 24 months

Shared Company Accommodation

Transportation provided

Uniform provided with complimentary laundry

Service Charge

Qualifications

• Strong background in spa, recreation, and guest care in a luxury environment.
• Minimum of 2 years experience in a guest-handling role.

Responsibilities

• Provide a memorable experience for spa and pool visitors.
• Maintain cleanliness of all spa and pool areas.
• Support the spa team as required.

Skills

Guest relations

Attention to detail

Communication skills

Team spirit

Empathy

Job description

Overview

We are not just a collection of hotels, but a talented community—a family with a shared passion and commitment to love and breathe who we are every day. An eclectic group who care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the stage for our people – our Legends – to live our vision: Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us as Pool Attendant you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

As Pool Attendant at The Lana Dubai, here are just some of the great benefits you will receive:

• Competitive Salary Package
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge

What you'll do

You’ll love what you do and take pride in delighting our guests:

• You will play an integral role in providing a positive and memorable experience for all our spa and pool visitors and hotel guests
• Provide essential support to the Spa and Wellness facility, working closely with spa and pool team members, and other departments, to ensure smooth daily operations
• Provide a high standard of service care to all guests visiting the pool, exceeding expectations
• Be responsible for and oversee the cleanliness of all spas, pool, and wellness areas (both public and back-of-house)
• Ensure all department facilities and features are operating correctly, are in good working order keeping up with regular maintenance with immediate reporting of any engineering issues
• Provide support to the spa therapists (and other department Legends) as and when required
• Prepare, present, and deliver food and beverage elements where appropriate as part of the guest experience
• Set up changing areas and treatment rooms in line with standards, providing and ensuring availability of guest amenities and provisions for the therapists
• Our values of, Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As Pool Attendant at The Lana Dubai, you’ll have the opportunity to bring these to life and continue to create our legacy

The items shared are the essence of a day in the life of a Pool Attendant at The Lana Dubai, but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You’ll bring your unique personality and passion to the role and the Spa and Wellness team
• Have a strong background in spa, recreation and guest care in the luxury environment, with a minimum of 2 years’ experience handling guests
• High attention to detail and commitment to cleanliness and hygiene
• You have a talent for interacting, organizing, and can effectively demonstrate exceptional guest relations
• Possess good team spirit, empathy and be guest-centric
• Communication is what keeps our departments running perfectly. You will have great skills in this area with a strong customer service ethic and know of its importance
• English is the primary language used in our hotel. You can comfortably communicate in this language. Any other is an advantage

Job Location

United Arab Emirates

Location

Dubai

Who we are

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Our Hotels

We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust, collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience.

Treasured by guests. Cherished by employees. Celebrated worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity.

If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email [e-mail] so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about updates.

Reference

2025-5759

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