Platform Support Engineer — UAT to Go-Live

Norconsult Telematics; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

Norconsult Telematics is seeking a Technical Support Engineer to provide application, technical, and operational support for the Bonya platform during project delivery, testing, rollout, and post-go-live stabilisation.

You will assist users, investigate incidents, support configuration, monitor platform behaviour, and coordinate with development and infrastructure teams to ensure smooth adoption of the system.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.
• 3+ years of experience in application support, technical support, systems support, or service desk escalation roles.
• ITIL Foundation or equivalent service management certification is desirable.
• Experience supporting ERP, CRM, workflow, service management, or custom enterprise applications.
• Experience with Odoo or similar enterprise platforms is desirable.

Responsibilities

• Provide first-level and second-level support for Bonya users during UAT, pilot, rollout, and production stabilisation.
• Log, triage, investigate, assign, and track incidents, service requests, defects, and user queries.
• Support user access, role assignment, password/SSO issues, workflow issues, and configuration-related support requests.
• Reproduce reported defects and provide a clear technical analysis to developers and testers.
• Monitor application behaviour, system logs, job failures, integration errors, and performance issues.
• Support data import/export activities, report generation, user administration, and routine operational tasks.
• Assist with deployment validation, smoke testing, release verification, and environment checks.
• Prepare support guides, FAQs, knowledge base articles, and user support documentation.
• Participate in hyper care and post-go-live support.
• Escalate issues to infrastructure, development, database, integration, or security teams as required.

Skills

Linux

PostgreSQL

Web applications

APIs

Logging & monitoring

User access control

SLA-based support

Incident management

Education

Bachelor’s degree in IT or related field

ITIL Foundation

Tools

Odoo

Ticketing tools

Job description

Norconsult Telematics is seeking a Technical Support Engineer to provide application, technical, and operational support for the Bonya platform during project delivery, testing, rollout, and post-go-live stabilisation.

You will assist users, investigate incidents, support configuration, monitor platform behaviour, and coordinate with development and infrastructure teams to ensure smooth adoption of the system.