People Support Manager (UAE National)

HSBC Holdings plc; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

HSBC Holdings plc in the UAE seeks a Business Support Manager to drive communications and engagement across WPB, including Wealth, EBS, Premier Direct and Branch channels. You will liaise with UAE stakeholders, manage the UAE Comms Hub, newsletters, and product/process updates to frontline teams.

The role focuses on culture change, people strategy execution, and delivering clear, engaging communications to a broad network of approximately 700+ colleagues.

Qualifications

• Proven ability to coordinate and manage internal communications programs.
• Strong writing and presentation skills for frontline teams.
• Experience in training capabilities initiatives and stakeholder engagement.

Responsibilities

• Lead frontline communications across UAE Comms Hub and weekly calls.
• Develop strategies to improve communications on product, process, and procedures.
• Drive initiatives aligned with the people agenda and ensure consistent messaging across channels.

Skills

Stakeholder management

Communication

Interpersonal skills

Analytical thinking

Presentation skills

Organizational skills

Team player

Resilience

Education

Graduation degree

Job description

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC.

The Business Support Manager role will be responsible for driving all the communication and engagement activities across WPB. The person will support and drive initiatives across all business functions within WPB across Wealth, EBS, Premier Direct and Branch channels (c. 700+ people). The role focuses on ensuring effective communication within the organization, fostering employee engagement, supporting various internal initiatives and the successful rollout of various company initiatives.

The role holder will work closely with different stakeholders across the UAE network to help drive employee engagement, culture change and being a primary custodian for all communications to frontline teams including newsletters and process changes. The role holder will report into the Head of People, Process and Internal Communications and work closely in executing the people strategy across the network. The role will work closely with the functions of performance management and people enablement and contribute all key insights to ensure that people changes/plans are communicated effectively.

Duties & Responsibilities:

• Lead initiatives to streamline communications across frontline teams including management of the UAE Comms Hub and the weekly calls
• Develop and implement strategies to improve communications across our frontline teams primarily on product, process, and procedures
• Drive strategic initiatives that align with the overall people agenda ensure consistent, high-quality communications across all channels
• Develop communication strategies for product changes and new launches. - Coordinate with relevant departments to ensure cohesive messaging
• Manage and update the UAE Communications HUB. - Ensure prompt and accurate dissemination of information across the platform
• Draft and send out email communications to the workforce. - Ensure all communications are clear, concise, and engaging
• Prepare and distribute informational packs and papers. - Ensure all materials are current and relevant.
• Manage the monthly WPB newsletter and look at innovative ways to improve communications.
• Reporting across product, process, and initiatives to make sure it is easy, clear, and innovative.
• Organize and facilitate employee focus groups to gather feedback and insights. - Analyze feedback and present actionable recommendations
• Assist in the development and implementation of management-level action plans. - Ensure management communications align with company goals and objectives.
• Develop and promote sports and activity programs to boost employee engagement. - Coordinate events and activities to foster a positive work culture
• Oversee leave management communication processes. - Ensure all employees are informed about leave policies and procedures
• Ensuring reading of Code of Conduct and participate in Money laundering sessions every quarter

Experience & Qualifications:

• Graduation degree is REQUIRED- to secure a UAE Visa and Work Permit
• A full understanding of the WPB Strategic objectives and the importance of the People agenda
• Experience in the development, coordination and management of training and capability initiatives
• A self-starter with the strong ability to work collaboratively with different stakeholders within HR, Learning and other functions
• Ability to articulate complex concepts clearly and concisely
• Ability to provide advice and influence stakeholders with the use of data
• Embrace and manage changes with a high-level of resilience
• Strong communications and interpersonal skills
• Strong writing and presentation skills
• Excellent organizational skills
• Good team player and should be able to work under pressure
• Excellent analytical and problem-solving skills

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited