Patron Services Librarian: Circulation & Research

American University; Dubai; On-site; AED 90,000 - 150,000; Full time

Job summary

The American University in the Emirates (AUE) invites applications for a Librarian (Patron Services) to deliver professional library services and support day-to-day operations at the University Library in Dubai. The role focuses on patron assistance, circulation management, basic reference help, and maintaining accessible collections and systems.

A Bachelor's in Library and Information Science and 1-2 years in an academic library are required.

Qualifications

• Bachelor's degree in Library and Information Science or related field.
• 1–2 years of relevant library experience, ideally in an academic library.
• Working knowledge of ILMS and circulation procedures.
• Excellent communication and customer-service orientation.

Responsibilities

• Provide professional patron services in person, by phone, and online.
• Manage circulation desk activities: check-in/out, renewals, reservations.
• Provide basic reference and information assistance to users.
• Support library orientations and information literacy sessions.
• Maintain accurate user records in the library system.
• Assist with collection organization, shelving, and facilities guidance.
• Monitor shelf arrangements and ensure proper materials placement.
• Process returned materials and handle fines per policy.
• Assist with acquisition and processing of new materials.
• Prepare service documentation, reports, and statistics.

Skills

Circulation management

Reference services

User support

ILMS

Communication

Customer service

Team collaboration

Education

Bachelor's degree in Library and Information Science

Tools

Integrated Library Management System (ILMS)

Job description

The American University in the Emirates (AUE) invites applications for a Librarian (Patron Services) to deliver professional library services and support day-to-day operations at the University Library in Dubai. The role focuses on patron assistance, circulation management, basic reference help, and maintaining accessible collections and systems.

A Bachelor's in Library and Information Science and 1-2 years in an academic library are required.