Patient-Centric Front Office Leader

NMC; Abu Dhabi; On-site; AED 180,000 - 360,000; Full time

Job summary

NMC is seeking a capable Front Office Leader to oversee the efficient operation of the front office and ensure patient‑centric services. The role will drive staff development, performance management, onboarding quality, and continuous learning within the team in Abu Dhabi.

The candidate should excel in coaching, collaboration with HR, and maintaining professional standards. Applicants are expected to champion training plans, monitor onboarding, and conduct bi‑annual performance conversations to

Qualifications

• Experience leading front office teams in healthcare settings.
• Strong people management and coaching abilities.
• Proven track record in performance contract management.

Responsibilities

• Create and maintain an enabling environment for staff development.
• Ensure performance management contracts are in place for the team.
• Conduct and document bi-annual performance conversations.
• Identify high potential talent and coordinate with HR for development.
• Develop and monitor training plans for knowledge sharing.
• Monitor onboarding quality and ensure probation steps are completed.
• Maintain professional conduct and discipline within the team.

Skills

Leadership

Performance Management

Talent Development

Onboarding

Training

HR Collaboration

People Management

Job description

NMC is seeking a capable Front Office Leader to oversee the efficient operation of the front office and ensure patient‑centric services. The role will drive staff development, performance management, onboarding quality, and continuous learning within the team in Abu Dhabi.

The candidate should excel in coaching, collaboration with HR, and maintaining professional standards. Applicants are expected to champion training plans, monitor onboarding, and conduct bi‑annual performance conversations to