Patient Care Call Center Specialist

Fakeeh University Hospital; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Fakeeh University Hospital is seeking a receptionist with strong customer service skills to handle inbound/outbound calls, emails, and live chats. You will manage appointment bookings, update records, and assist patients with information about services and policies.

Ideal candidates have 0–2 years in customer service or healthcare settings and can promptly address inquiries, escalate issues when needed, and support smooth patient flow in a hospital environment.

Qualifications

• 0 – 2 years experience in a customer service or call center environment, preferably healthcare.

Responsibilities

• Handles inbound and outbound calls, emails, live chats, surveys, and telemarketing activities.
• Answers calls within the specified time frame based on business needs.
• Updates customer information in the system and documents call details.
• Follows up with customers as needed and upsells when appropriate.
• Escalates complex issues to senior team members and coordinates with departments.

Skills

Customer Service

Call Center

Healthcare Support

Job description

Fakeeh University Hospital is seeking a receptionist with strong customer service skills to handle inbound/outbound calls, emails, and live chats. You will manage appointment bookings, update records, and assist patients with information about services and policies.

Ideal candidates have 0–2 years in customer service or healthcare settings and can promptly address inquiries, escalate issues when needed, and support smooth patient flow in a hospital environment.