Patient Admin Team Lead - Front Office & Quality

NMC healthcare LLC; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

NMC healthcare LLC is seeking a Front Office Supervisor in Dubai. This role involves leading a team, ensuring quality patient administration, and supporting departmental objectives.

The ideal candidate will have a Bachelor's Degree and over 3 years in customer service, preferably in healthcare. Responsibilities include supervising operations, managing billing issues, and supporting staff development initiatives.

Qualifications

• 3+ years of experience in a customer service role or relevant field.
• Healthcare experience in UAE is an advantage.

Responsibilities

• Supervise and lead a team in front office operations.
• Provide training and mentorship to ensure quality service.
• Support recruitment and monitor employee scheduling.
• Manage billing discrepancies and patient concerns.

Skills

Team leadership

Customer service

Quality assurance

Interpersonal skills

Data analysis

Education

Bachelor’s Degree in any discipline

Master’s degree (advantage)

Job description

NMC healthcare LLC is seeking a Front Office Supervisor in Dubai. This role involves leading a team, ensuring quality patient administration, and supporting departmental objectives.

The ideal candidate will have a Bachelor's Degree and over 3 years in customer service, preferably in healthcare. Responsibilities include supervising operations, managing billing issues, and supporting staff development initiatives.