Patient Admin Executive - UAEN - (Satwa Clinic - Dubai)

NMC GROUP SERVICES.; Dubai; On-site; AED 67,000 - 112,000; Full time

Job summary

NMC GROUP SERVICES in Dubai, United Arab Emirates, is seeking a diligent front desk administrator to greet patients, direct them to the right departments, and handle routine information requests. The role includes phone inquiries, appointment management, and patient registration, with ongoing focus on accurate billing and insurance co-pays.

Responsibilities encompass maintaining up-to-date records, processing invoices, and ensuring compliance with hospital policies and privacy regulations.

Qualifications

• Diploma in any discipline or related fields is required.
• Experience in healthcare administration and front-desk roles preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Greet patients and direct them to proper departments and provide routine information.
• Handle phone inquiries and relay information to doctors or nurses for callbacks.
• Manage appointments including rescheduling and confirmations.
• Register new patients and keep records updated.
• Provide insurance coverage information and collect payments/co-pays.
• Generate patient invoices and ensure charges are correctly recorded.
• Maintain data accuracy and comply with privacy regulations.

Skills

Customer service

Communication skills

Phone etiquette

Data entry

Education

Diploma in any discipline

Tools

Hospital Information System

Job description

Responsibilities

• Greet patients direct them to appropriate departments and provide routine information about the hospital when necessary
• Handle telephone inquiries from patients and provide information to the respective doctor nurse for the call backs
• Appointment management including no-shows rescheduling of patients and confirmations
• Register new patients and ensure the records of current patients are up to date
• Provide information about medical insurance coverage to patients and collect the payment co-payment based on the insurance eligibility
• Provide claim forms in case the patient wants to claim reimbursement
• Facilitate daily cash collection credit card slips and cheques deposits at the designated location within the hospital premises ensuring timely and accurate processing at the end of each shift adhering to the standards of finance protocols
• Maintain working knowledge of the Hospital Information System times of all clinics duration of appointments doctor s duty roster and procedures for booking appointments
• Perform duties of handling patients telephone calls cash and back-office work as specified in the duty roster
• Check emails daily ensuring you respond to queries in a timely manner
• Ensure operations are carried out uniformly according to the hospital policies and procedures
• Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures rules and regulations
• Participate in the Hospital training programs
• Ensure complaints are handled in a structured timely and professional manner which is fair courteous and respectful of privacy to identify problems and to continuously improve the department s services
• Follows the duty schedule as assigned by the team leader supervisor which includes different shift timings as per the need of the departmentStrictly adheres to NMC s regulations and policies especially those related to infection control
• patient safety
• JCI Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service
• Exercises effective interpersonal skills in dealings with department staff colleagues and management
• Maintains patient staff confidentiality
• Maintain high standards of data accuracy while ensuring compliance with privacy regulations
• Generate and process patient invoices for services rendered including consultations treatments and diagnostic tests
• Ensure that all charges are accurately recorded in the patient s account reflecting the correct services dates and codes
• Issue bills and invoices to patients for any outstanding balances including co-pays deductibles or non-covered services
• Provide patients with detailed statements and assistance in understanding their charges and payment options
• Prepare and process patient invoices for services ensuring accurate charges
• Collect co-pays deductibles and outstanding balances at the time of service
• Ensure billing practices comply with legal and insurance requirements
• College DiplomaAny discipline or related fields.