Passenger Service Agent - Air Arabia

Air Arabia Careers; Sharjah; On-site; AED 33,000 - 50,000; Full time

Benefits offered by this job

Cheap travel opportunities

Busy airport environment

Career growth in aviation

Job summary

Air Arabia is seeking energetic Passenger Service Agents at Sharjah International Airport to manage check-in, weigh baggage and ensure fast boarding. You will guide passengers, tag bags, and enforce travel rules with courtesy.

Successful candidates will handle high-volume queues, maintain accuracy in documentation, and resolve concerns calmly to keep operations smooth in a busy airport environment.

Qualifications

• Experience in passenger handling or airline check-in preferred.
• Ability to manage time and maintain accuracy under pressure.
• Polite communication with customers and colleagues.

Responsibilities

• Scan boarding passes and verify passenger faces against documents.
• Weigh luggage and apply correct destination tags.
• Enforce luggage restrictions and collect any penalties.
• Assist with orderly boarding and monitor passenger flow.

Skills

Attention to detail

Time management

Conflict handling

Job description

Air Arabia needs energetic Passenger Service Agents to manage the check-in counters, weigh traveler baggage, and ensure fast and safe boarding at Sharjah International Airport.

Daily Airport Tasks:

• Stand at the departure gates to scan paper boarding passes and check traveler faces against their official passport photos.
• Weigh large suitcases on the moving belt and stick the correct destination barcode tags tightly on the bag handles.
• Stop passengers who bring oversized backpacks into the airplane cabin and charge them the correct penalty fee at the counter.
• Walk down the glass tunnel to count the total number of people entering the airplane and tell the pilot when the doors can be safely closed.

Rules for Selection:

• Attention to Detail: You must never make a mistake reading a visa paper, because sending someone to a country without the right permission causes massive fines.
• Time Management: Budget airlines fly very fast, so you must be able to organize and board 150 people onto the aircraft in less than twenty minutes.
• Conflict Handling: Knowing how to stay calm, smile, and speak politely when angry travelers complain about paying for extra luggage weight.

What the Airline Offers:

• Basic Income: 3,000 to 4,500 AED fixed monthly pay, plus extra money for working night and weekend shifts.
• Company Support: Cheap travel opportunities, an exciting and busy airport environment, and steady career growth in the aviation sector.