Passenger Service Agent

leading-edge; Dubai; On-site; AED 36,000 - 84,000; Full time

Job summary

leading-edge is hiring a Passenger Service Agent to deliver exceptional customer service and ensure a smooth travel experience for passengers at the airport. You will handle check-in, baggage tasks, and assist with boarding passes while maintaining safety and efficiency.

The role requires strong communication, problem-solving, and flexibility to work varied shifts, including nights and holidays. Fluency in English is essential, with additional languages a plus for diverse passenger interactions.

Qualifications

• High School Diploma required.
• 1–2 years of customer-facing experience.
• Excellent verbal and written communication skills.
• Ability to resolve conflicts and think critically.
• Willingness to work varied shifts including nights, weekends, and holidays.
• Fluency in English; additional languages may be required.

Responsibilities

• Check-in and baggage handling support for passengers.
• Provide flight information, schedules, and travel documentation.
• Resolve passenger complaints and offer solutions.
• Assist passengers in navigating the airport to gates, baggage claims, etc.
• Provide special assistance (e.g., wheelchair support) as needed.

Skills

Customer service

Communication

Problem-solving

Flexibility

Language skills

Education

High School Diploma

Job description

Job Title: Passenger Service Agent

Job Summary:

Provide exceptional customer service to passengers, ensuring a smooth and enjoyable travel experience.

Responsibilities:

1. Check-in and Baggage Handling: Assist passengers with check-in, baggage drop-off, and boarding passes.

2. Flight Information and Scheduling: Provide passengers with flight information, schedules, and travel documentation.

3. Customer Support: Resolve passenger complaints and concerns, offering solutions and alternatives when necessary.

4. Airport Navigation: Assist passengers with navigating the airport, including directions to gates, baggage claims, and other facilities.

5. Special Assistance: Provide support for passengers with special needs, such as wheelchair assistance or escort services.

Requirements:

1. High School Diploma: Required

2. Customer Service Experience: 1-2 years of experience in a customer-facing role

3. Communication Skills: Excellent verbal and written communication skills

4. Problem-Solving Skills: Ability to resolve conflicts and think critically

5. Flexibility: Willingness to work varied shifts, including nights, weekends, and holidays

6. Language Skills: Fluency in English (additional languages may be required)