Parts Supervisor – Luxury Automotive Leader

Al Tayer Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Al Tayer Motors in the UAE seeks a Parts Supervisor to oversee professional support for internal and external customers, identify parts requirements, and guide cost-effective purchasing to meet sales targets.

You will lead sourcing, stock management, sales returns, accessories promotions, and coordinate promotions, while ensuring timely deliveries and resolving customer issues. Diploma in Automobile Engg and 5+ years experience with 1-2 years supervisory preferred.

Qualifications

• Diploma in Automobile Engineering or similar field.
• 5+ years total relevant experience.
• 1-2 years Supervisory experience.

Responsibilities

• Attend to the customers enquiries, check the availability of the required parts and organize the delivery within prescribed standard time.
• Source parts, if not available in stock, from other locations to meet the urgent requirement of the customers. Alternatively order through inventory department to ensure delivery at an agreed date
• Prepare "Sales Return Note" if the sold item is returned by customers; adjust the stock and payments accordingly to reflect the correct situation of available stock and sales revenue.
• Promote sale of accessories with all customers to increase sales/profitability of the business.
• Contribute towards co-ordination of promotions/campaigns relating to seasonal products and slow-moving inventory.
• Make regular visits to all credit customers to ensure business continuity and to resolve any outstanding customer issues/concerns.
• Handle escalated customer complaints relating to delay in supply or supply of defective/ damaged/ wrong parts. Explain the reasons and re-dress their grievances to ensure the continuity of the business
• Guide and motivate subordinates to enhance performance and produce quality work, and ensure that they are continuously developed for higher level roles

Skills

Customer service

Parts sourcing

Stock management

Sales

Team supervision

Education

Diploma in Automobile Engineering

Job description

Al Tayer Motors in the UAE seeks a Parts Supervisor to oversee professional support for internal and external customers, identify parts requirements, and guide cost-effective purchasing to meet sales targets.

You will lead sourcing, stock management, sales returns, accessories promotions, and coordinate promotions, while ensuring timely deliveries and resolving customer issues. Diploma in Automobile Engg and 5+ years experience with 1-2 years supervisory preferred.