Partnership Operations Coordinator - Channel Programme Support
The Elite Job
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Benefits offered by this job
Job summary
The Elite Job in Dubai is seeking a Partnership Operations Coordinator – Channel Programme Support to manage partner programmes, onboarding, and governance, collaborating with partnerships, sales, and marketing.
This role emphasizes strong organisational skills, documentation, reporting, and process improvement, with opportunities across cross-functional teams and potential for career growth. Flexible hybrid work arrangement and learning opportunities are offered.
Qualifications
- Bachelor's degree or diploma in a related field preferred.
- Practical experience or transferable professional skills may be considered.
- Certifications in project coordination, partner management or CRM advantageous.
Responsibilities
- Coordinate routine administrative activities for partner programmes with accuracy.
- Support onboarding, partner communications, and programme documentation.
- Track performance, prepare reports and dashboards for stakeholders.
- Collaborate with sales, marketing, finance, and ops teams to resolve partner issues.
- Maintain organised partner records and ensure confidentiality.
Skills
Education
Tools
Job description
The Elite Job is seeking a highly organised, proactive, and detail-oriented Partnership Operations Coordinator – Channel Programme Support to assist with the daily administration and coordination of partner programmes, channel relationships, and business development initiatives.
This role is ideal for a professional who enjoys working with multiple stakeholders, maintaining accurate records, coordinating activities, and ensuring that partnership operations run smoothly and efficiently.
The successful candidate will support the operational activities of channel partners, including partner onboarding, programme documentation, communications, performance tracking, reporting, and administrative coordination. Working closely with partnership managers, sales teams, marketing professionals, and internal operational departments, the coordinator will help ensure that partners have access to the information, resources, and guidance they need to participate effectively in channel programmes.
This position plays an important role in maintaining strong partner relationships, improving internal workflows, monitoring programme requirements, and supporting the successful execution of partnership initiatives. The ideal candidate will demonstrate excellent organisational skills, professional communication, problem-solving abilities, and a willingness to learn new systems and processes.
Candidates who are interested in partnership management, business operations, channel development, and programme administration are encouraged to apply. The role may suit both experienced professionals and entry-level candidates with relevant transferable skills, depending on the companys hiring requirements.
- Coordinate routine administrative activities associated with channel partner programmes, ensuring that tasks are completed accurately and within agreed timelines.
- Assist partnership managers with programme planning, partner communications, operational follow-ups, and ongoing administrative requirements.
- Maintain organised records of partner participation, programme milestones, deliverables, and important business updates.
- Help communicate programme guidelines, procedures, updates, and deadlines to relevant stakeholders.
- Monitor outstanding partner-related tasks and follow up with the appropriate teams to support timely completion.
- Assist with the preparation and distribution of partner programme materials, operational notices, and reference documents.
- Support the onboarding process for new channel partners by coordinating documentation, introductory communications, information collection, and internal approvals.
- Maintain accurate partner profiles, contact details, agreements, programme status records, and communication histories.
- Respond to routine partner enquiries or direct complex issues to the appropriate partnership manager or internal department.
- Coordinate meetings, introductory sessions, training activities, and programme orientation where required.
- Help ensure that partners receive relevant updates, resources, and information throughout their participation in the programme.
- Maintain a professional, responsive, and service-oriented approach when communicating with external partners and internal colleagues.
- Prepare, organise, review, and maintain programme documentation, spreadsheets, databases, and shared digital files.
- Assist with the coordination of internal meetings, partner reviews, action plans, and follow-up activities.
- Track administrative requests, deadlines, pending approvals, and operational dependencies.
- Support the development and maintenance of standard operating procedures, process checklists, and programme documentation.
- Identify missing information, incomplete records, and process inconsistencies, escalating issues when necessary.
- Maintain confidentiality when handling partner information, commercial documents, and internal business records.
- Collect and consolidate partner programme data from approved internal systems and reporting tools.
- Assist in preparing regular operational reports, partner activity summaries, participation updates, and programme status dashboards.
- Monitor key programme indicators, such as onboarding progress, engagement levels, task completion, and outstanding requirements.
- Check data for accuracy and consistency before sharing reports with relevant stakeholders.
- Highlight recurring operational challenges, delayed activities, and potential process improvements to the appropriate team members.
- Support partnership managers in preparing presentations, business reviews, and programme performance updates.
- Work collaboratively with sales, marketing, finance, customer support, legal, and business operations teams to resolve partner-related administrative matters.
- Coordinate the flow of information between internal departments and external channel partners.
- Assist with campaign coordination, partner communications, training sessions, and channel programme initiatives.
- Maintain clear records of action items, assigned responsibilities, and project progress.
- Help ensure that operational activities align with established company policies, programme guidelines, and service expectations.
- Contribute to a positive team environment by sharing updates, supporting colleagues, and maintaining reliable communication.
- Identify opportunities to simplify repetitive administrative tasks and improve the efficiency of partnership operations.
- Recommend practical improvements to documentation, reporting formats, communication processes, and workflow tracking.
- Assist with implementing updated procedures, programme tools, and operational guidelines.
- Support the adoption of approved digital systems and collaboration platforms.
- Participate in team discussions and contribute ideas that improve partner experience and programme effectiveness.
- A bachelors degree or diploma in Business Administration, Business Management, Marketing, Commerce, Communications, Operations Management, or a related field is preferred.
- Candidates with relevant practical experience, administrative training, or transferable professional skills may also be considered.
- Additional training or certifications in project coordination, partner management, business operations, or customer relationship management would be advantageous.
- Strong organisational and administrative skills, with the ability to manage several tasks simultaneously.
- Excellent written and verbal communication skills.
- Good attention to detail when maintaining records, preparing reports, and reviewing documentation.
- Ability to coordinate activities across teams and follow up on outstanding responsibilities.
- Strong time-management skills and the ability to prioritise work according to deadlines.
- A professional approach to handling partner enquiries and internal requests.
- Basic analytical skills for reviewing operational data and identifying inconsistencies.
- A collaborative mindset and willingness to work with colleagues across different departments.
- Ability to maintain confidentiality and follow established company procedures.
- Flexibility and a willingness to learn new business tools, systems, and programme processes.
- Working knowledge of Microsoft Office applications, particularly Excel, Word, and PowerPoint, or equivalent tools.
- Familiarity with Google Workspace applications, including Sheets, Docs, Drive, and Calendar, is beneficial.
- Ability to maintain spreadsheets, update databases, organise digital documents, and prepare routine reports.
- Familiarity with customer relationship management (CRM) platforms or partner relationship management (PRM) systems is an advantage.
- Experience using task management and collaboration tools such as Asana, Trello, Monday.com, Slack, or Microsoft Teams is desirable.
- Basic knowledge of reporting dashboards, data validation, and workflow tracking is beneficial.
The Elite Job welcomes applications from candidates with varying levels of experience, depending on the requirements of the position.
- Approximately 1–3 years of experience in operations coordination, administrative support, sales operations, partner support, programme administration, customer service, or a related function.
- Experience maintaining business records, preparing reports, tracking tasks, and coordinating meetings or follow-up activities.
- Exposure to partner onboarding, channel programmes, vendor coordination, account support, or stakeholder communications is an advantage.
- Experience working with spreadsheets, databases, CRM platforms, or other business administration systems is desirable.
- Previous experience supporting cross-functional teams or managing multiple administrative priorities would be beneficial.
Candidates with limited professional experience may also be considered if they demonstrate strong communication skills, attention to detail, a positive attitude, and the ability to learn quickly.
The successful candidate should be comfortable working with established procedures while also identifying opportunities to improve everyday processes.
- Employment Schedule: Full-time, subject to the companys employment terms.
- Typical Working Hours: Approximately 40 hours per week, depending on the employment arrangement and applicable local requirements.
- Working Days: Generally Monday to Friday, subject to operational needs.
- Work Arrangement: Remote, hybrid, or on-site, depending on the position offered and business requirements.
- Schedule Flexibility: Some flexibility may be required to coordinate meetings with partners and colleagues in different time zones.
- Communication: The employee is expected to remain reasonably available during agreed working hours and respond to work-related communications within established service expectations.
- Additional Hours: Occasional additional hours may be required during important programme launches, partner reviews, reporting deadlines, or other business-critical activities, subject to applicable employment policies.
- Final working hours, time-zone requirements, leave entitlements, and employment conditions will be confirmed during the recruitment process.
- Understanding of general business operations, administrative processes, and programme coordination principles.
- Basic knowledge of partner relationship management, channel sales, or business development processes.
- Awareness of the importance of accurate documentation, timely communication, and consistent record-keeping.
- Familiarity with performance reporting, operational tracking, and basic business metrics.
- Understanding of professional communication standards and confidentiality requirements.
- Awareness of standard operating procedures and internal approval workflows.
- Coordination: Ability to organise tasks, manage schedules, track deadlines, and coordinate activities across multiple stakeholders.
- Communication: Ability to communicate clearly, professionally, and courteously with internal teams and external partners.
- Organisation: Ability to maintain structured records, organise documents, and manage competing priorities.
- Reporting: Ability to collect information, validate data, update spreadsheets, and prepare clear operational summaries.
- Problem-solving: Ability to identify routine operational issues, investigate discrepancies, and escalte complex matters appropriately.
- Digital proficiency: Confidence in learning new business software, online collaboration platforms, and reporting systems.
- Relationship support: Ability to build positive working relationships and contribute to a dependable partner experience.
- Ability to work independently on assigned responsibilities while collaborating effectively with a wider team.
- Ability to follow instructions, meet deadlines, and maintain consistent work quality.
- Ability to manage repetitive administrative tasks without compromising accuracy.
- Ability to adapt to changing priorities, updated programme requirements, and evolving business processes.
- Ability to recognise when an issue requires additional guidance or escalation.
- Ability to handle sensitive information responsibly and maintain professional boundaries.
- Ability to learn from feedback and continuously improve performance.
- Competitive Compensation: Salary or remuneration aligned with the responsibilities of the role, the candidates experience, and the relevant employment market.
- Flexible Working Options: Remote or hybrid working arrangements may be available where supported by the position.
- Professional Development: Opportunities to strengthen skills in business operations, programme coordination, reporting, and partner relationship management.
- Learning Opportunities: Exposure to partnership programmes, channel operations, business systems, and cross-functional projects.
- Career Development: Potential progression into partnership management, channel operations, sales operations, programme management, or business operations roles.
- Collaborative Work Environment: Opportunities to work with colleagues across different business functions and contribute to shared objectives.
- Digital Tools and Resources: Access to the systems and resources required to perform assigned responsibilities, subject to company arrangements.
- Performance Recognition: Opportunities for recognition based on work quality, reliability, initiative, and contribution to team objectives.
- Leave and Employment Benefits: Applicable leave, statutory benefits, and other employment entitlements in accordance with the relevant contract and local laws.
- Specific salary details, benefits, equipment provisions, and other employment terms should be confirmed with the recruiter before accepting an offer.
Joining The Elite Job as a Partnership Operations Coordinator – Channel Programme Support offers an opportunity to contribute to the operational foundation of partner relationships and business collaboration.
This position is suitable for professionals who enjoy organising information, coordinating activities, solving routine operational challenges, and helping teams achieve their goals. It provides exposure to the processes that support partner engagement, programme delivery, reporting, and cross-functional collaboration.
The role also offers an opportunity to develop transferable skills that can support long-term career growth in several business areas.
- Meaningful Operational Contribution: Help ensure that partner programmes remain organised, responsive, and aligned with business objectives.
- Broad Business Exposure: Gain insight into partnership operations, sales support, marketing coordination, and programme administration.
- Professional Skill Development: Build practical experience in reporting, stakeholder communication, workflow management, and digital business tools.
- Collaborative Opportunities: Work with different teams and contribute to shared operational goals.
- Continuous Learning: Develop a stronger understanding of partner engagement, programme performance, and process improvement.
- Career Growth Potential: Build a foundation for future opportunities in channel management, partnership coordination, operations, or programme administration.
- Opportunity to Make an Impact: Support efficient processes, accurate reporting, and positive working relationships with partners.
The Elite Job seeks individuals who demonstrate professionalism, accountability, curiosity, and a commitment to continuous improvement. Candidates who value organised work, clear communication, and effective teamwork may find this role a rewarding professional opportunity.
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