Overseas Operations Manager (P2P)

OKX; Dubai; On-site; AED 420,000 - 620,000; Full time

Benefits offered by this job

Competitive total compensation package

L&D programs and education subsidy

Team building programs

Wellness and meal allowances

Comprehensive healthcare schemes

Job summary

A leading crypto exchange in Dubai is looking for an experienced Overseas Operations Manager (P2P) to drive growth and operational excellence in key markets. The ideal candidate will have over 5 years of experience in platform operations with a strong preference for crypto knowledge and at least 2-3 years dedicated to P2P operations. Responsibilities include developing market expansion strategies and monitoring critical P2P KPIs to optimize operations. Competitive compensation and benefits offered.

Qualifications

• 5+ years in platform operations, with a strong preference for crypto/Web3 experience.
• 2-3 years of hands-on P2P operations experience in overseas markets.
• Strong understanding of P2P liquidity dynamics and regional payment systems.

Responsibilities

• Develop and implement regional P2P expansion strategies.
• Design and optimize advertiser onboarding and engagement.
• Monitor core P2P KPIs and conduct data analysis.
• Provide structured feedback on product gaps and regional user behavior.
• Track core P2P KPIs and conduct data analysis to identify growth bottlenecks.

Skills

P2P market mechanics

Merchant ecosystem dynamics

Analytical skills

Cross-functional collaboration

Fluency in English

Job description

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

Role Overview

We are seeking an experienced Overseas Operations Manager (P2P) to drive strategic growth and operational excellence across key overseas markets. This role requires deep understanding of P2P market mechanics, merchant ecosystem dynamics, regional payment infrastructures, and competitive positioning. The ideal candidate has hands-on experience operating P2P markets at leading exchanges (e.g., Binance, Bybit, Bitget) and can independently formulate expansion strategies while delivering measurable growth outcomes.

Key Responsibilities

• Market Expansion & Growth Strategy
  • Develop and implement regional P2P expansion strategies to ensure sustainable and stable business growth
  • Monitor regional regulatory developments and assess their impact on P2P business models
  • Continuously adjust market strategy based on competitive landscape and market shifts
• P2P Merchant & Ecosystem Management
  • Design and optimize advertiser (merchant) onboarding, segmentation, and incentive structures
  • Maintain close engagement with key merchants to ensure liquidity depth and spread competitiveness
  • Improve completion rate, trading efficiency, and dispute resolution performance
  • Develop structured management frameworks for regional merchant operations
• Operational Optimization & Cross-Functional Collaboration
  • Provide structured feedback on product gaps, user pain points, and regional behavioral differences
  • Improve end-to-end operational efficiency, including order flow, payment processing, and dispute handling
• Data Monitoring & Competitive Intelligence
  • Monitor core P2P KPIs (volume, active users, merchant depth, spreads, completion rate, dispute rate)
  • Conduct in-depth data analysis and anomaly detection to identify growth bottlenecks and risk patterns
  • Track competitor strategies (pricing, incentives, merchant policies, risk models) and propose strategic responses

Requirements

• 5+ years of experience in platform operations; crypto / Web3 experience strongly preferred
• Minimum 2–3 years of hands-on P2P operations experience in overseas markets (outside Mainland China)
• Experience at major exchanges
• Strong understanding of:
  • P2P liquidity dynamics and spread formation
  • Regional payment systems (bank transfers, local e-wallets, alternative rails)
• Proven ability to adapt operational strategy based on market and competitive changes
• Strong analytical skills with data-driven decision-making capability
• Excellent cross-functional collaboration skills
• Fluent in English; Chinese or other regional languages are a plus

Preferred Qualifications

• Experience managing regional teams, community contributors, or local operators
• Strong understanding of overseas P2P fraud patterns and payment risks
• Ability to independently articulate structural differences between regional P2P markets

Perks & Benefits

• Competitive total compensation package
• L&D programs and Education subsidy for employees' growth and development
• Various team building programs and company events
• Wellness and meal allowances
• Comprehensive healthcare schemes for employees and dependants
• More that we love to tell you along the process!

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