Outlets Manager (Palm Avenue)

Hilton; Dubai; On-site; AED 360,000 - 540,000; Full time

Job summary

Hilton in Dubai is seeking an experienced Outlets Manager to lead pool, beach, and beach club operations across luxury dining outlets. You will mentor teams, deliver exceptional guest experiences, and drive revenue through upselling, events, and package promotions.

Collaborating with multiple hotel departments, you’ll ensure safety, maintain brand standards, and supervise budgeting and cost control while shaping memorable outdoor hospitality experiences for our guests.

Qualifications

• Experience as Pool Manager, Beach Club Manager or Outlet Manager in luxury hospitality.
• Proven ability to lead and develop diverse teams.
• Strong commercial awareness with revenue upselling experience.
• Knowledge of pool and beach safety and health standards.
• Fluent English; Russian language is a plus.

Responsibilities

• Lead pool, beach and beach club operations, ensuring smooth service across outlets.
• Deliver exceptional guest experiences with high standards of service and presentation.
• Drive revenue through upselling, promotions, events and packages.
• Supervise and develop the team to maintain luxury service culture.
• Ensure brand standards, safety protocols, and operational procedures are followed.
• Coordinate with other hotel departments for seamless outdoor operations.
• Manage peak periods and events with adequate staffing and service.
• Monitor guest feedback and act to improve service and efficiency.
• Support recruitment, onboarding, and training of team members.

Skills

Pool Manager

Beach Club Manager

Outlet Manager

Leadership

Revenue generation

Guest service

Job description

Job Identification: 225303

Job Category: Food and Beverage

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Outlets Manager , you’re not just managing daily operations across our hotel’s multiple dining outlets – including an outdoor venue – you’re leading teams, creating exceptional guest experiences, and spreading the light and warmth of hospitality across every outlet you oversee.

Here’s what you’ll do during a typical day:

• Lead pool, beach and beach club operations: Oversee the daily operations of the pool, beach, and beach club, ensuring smooth, efficient, and well-coordinated service across all areas.

• Deliver exceptional guest experiences: Maintain the highest standards of service, presentation, cleanliness, and guest engagement, responding proactively to guest needs and resolving concerns promptly.

• Drive revenue and profitability: Maximize revenue through effective upselling, cabana and sunbed sales, food and beverage opportunities, packages, promotions, events, and other commercial initiatives.

• Lead and develop the team: Supervise, coach, motivate, and develop the team, creating a positive and high-performing culture focused on luxury service and genuine hospitality.

• Ensure luxury standards: Implement and maintain brand standards, operating procedures, grooming, service delivery, cleanliness, and presentation across all pool, beach, and beach club areas.

• Manage financial performance: Support budgeting, forecasting, payroll, inventory control, and cost management while actively monitoring revenue and operating performance.

• Enhance the guest experience: Continuously identify opportunities to improve the pool and beach offering through new experiences, entertainment, activations, amenities, and service enhancements.

• Manage beach and pool safety: Ensure strict compliance with all pool, beach, water safety, health and safety, hygiene, and emergency procedures, working closely with the relevant hotel teams and lifeguard operations.

• Coordinate outdoor operations: Work closely with Engineering, Housekeeping, Security, Culinary, F & B, Events, Sales & Marketing, and other hotel departments to ensure seamless daily operations.

• Manage peak periods and events: Lead the operation during high-occupancy periods, weekends, holidays, special events, and beach club activations, ensuring adequate staffing and exceptional service delivery.

• Monitor guest feedback and performance: Review guest feedback, operational results, and team performance regularly, taking proactive action to improve service standards, efficiency, and overall guest satisfaction.

• Recruit and onboard talent: Partner with Human Resources to support recruitment, selection, onboarding, training, and retention of team members.

• What are we looking for?Previous experience as a Pool Manager, Beach Club Manager,Restaurant/Outlet Manager, or similar leadership role within a luxury hotel, beach club, resort, or hospitality environment.

• Proven experience managing pool, beach, beach club, or other high-volume outdoor hospitality operations .

• Strong understanding of luxury guest service and outdoor hospitality operations.

• Proven ability to lead, motivate, coach, and develop diverse teams.

• Strong commercial awareness with experience in revenue generation, upselling, cabana/sunbed sales, promotions, cost control, and financial performance .

• Excellent knowledge of pool and beach safety, health and safety, hygiene, and operational standards .

• Strong communication, interpersonal, leadership, and problem-solving skills.

• Excellent organizational skills with the ability to manage multiple operational priorities in a fast-paced environment.

• Ability to work flexible hours, including early mornings, evenings, weekends, and public holidays .

• Proficiency in English; Russian language skills are an advantage .

• Previous experience within a luxury hospitality, resort, or premium beach club environment is preferred.

• A genuine passion for creating exceptional leisure experiences and delivering warm, personalized hospitality.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.