Front Office Host Russian Speaker

Waldorf Astoria Kuwait; Ras Al Khaimah; On-site; AED 33,000 - 56,000; Full time

Job summary

Hilton is seeking a Front Office Host to deliver warm hospitality from check-in to check-out, ensuring every guest feels valued and cared for during their stay. Greet guests, manage room assignments, issue keys and receipts, and share local knowledge while promoting hotel services to enhance revenue.

Join our award-winning team and help create memorable experiences that reflect Hilton’s light and warmth, guided by integrity, leadership and teamwork.

Responsibilities

• Deliver a warm welcome and manage check-in, including verifying details, room assignment, keys, and bell service assistance.
• Support efficient check-out by processing departures, verifying charges, handling payments, and issuing receipts.
• Provide hotel and local knowledge to assist guest inquiries about offerings, rooms, rates, promotions and the local area.
• Promote hotel services with up-selling of amenities to maximize revenue.
• Delight guests by responding to requests, resolving concerns with urgency, and managing messages.

Job description

Job Description:

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our hotels team, that’s exactly what you’ll do every time you come to work! As aFront Office Host, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Heres what youll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.

Requirements