Outlet Supervisor: Lead Coffee Team & Career Growth

BLACK SHEEP COFFEE LTD; Dubai; On-site; AED 50,000 - 75,000; Full time

Benefits offered by this job

Health and wellness benefits

Annual flight ticket (Dubai–home)

Free meals during shifts

Annual leave

Training and development

Career growth opportunities

End-of-service benefits

Job summary

BLACK SHEEP COFFEE UAE, originally from London, is expanding in the UAE and leading the Robusta coffee revolution in the MEA. We’re seeking an Outlet Supervisor to lead a team, elevate customer experiences, and drive sales.

Join a dynamic, creative environment with health benefits, annual flight tickets, free on-shift meals, and clear paths for career growth while upholding high food safety and service standards.

Qualifications

• Strong communication and teamwork abilities, aimed at creating exceptional customer experiences.
• Leadership qualities with a dynamic and proactive approach to team management.
• Minimum 5 years of experience in customer service or hospitality in the UAE, supervisory roles preferred.
• Proficiency in English
• Knowledge of Arabic is a MUST.

Responsibilities

• Handle customer issues and empower the team to prioritize customer needs and recommend products.
• Excel in a customer-facing role with strong product knowledge and a passion for specialty coffee.
• Communicate clearly with the team, setting goals and providing regular feedback to foster a positive work environment.
• Collaborate with the store manager for effective team development.
• Manage sales targets and minimize waste, especially for food items, and be adept at stock management.
• Ensure efficient team scheduling and maintain high standards of cleanliness and hygiene.
• Quickly address in-store issues, including maintenance and emergencies, calmly and efficiently.
• Uphold food safety standards and demonstrate confidence in DM & AD standards during inspections.

Skills

Strong communication

Leadership

Team management

Customer service

Arabic language

English language

Job description

BLACK SHEEP COFFEE UAE, originally from London, is expanding in the UAE and leading the Robusta coffee revolution in the MEA. We’re seeking an Outlet Supervisor to lead a team, elevate customer experiences, and drive sales.

Join a dynamic, creative environment with health benefits, annual flight tickets, free on-shift meals, and clear paths for career growth while upholding high food safety and service standards.