Ordertaker, IRD

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 45,000 - 67,000; Full time

Job summary

Kerzner International Limited is seeking an Order Taker for In-Room Dining in Dubai. You will be the first point of contact for guests and will take accurate dining orders from rooms while recommending menu items and coordinating with kitchen and service teams to ensure flawless delivery in a luxury setting.

The role requires excellent communication skills, a warm personality, and attention to detail. Fluency in English is preferred, with additional languages considered an advantage.

Qualifications

• The candidate should have prior experience in Food & Beverage, guest services or similar hospitality settings.
• Excellent communication and a warm, engaging personality are essential.
• Ability to handle guest requests with confidence and efficiency.
• Strong attention to detail and multitasking capabilities are required.
• Fluency in English; knowledge of additional languages is a plus.

Responsibilities

• Take room dining orders accurately from guests.
• Recommend menu items and upsell where appropriate.
• Coordinate with culinary and service teams to ensure timely delivery.
• Maintain high standards of service and professionalism in a fast-paced luxury environment.

Skills

Guest Services

Communication

Hospitality

Tools

POS Systems

Job description

About the Role

As an Order Taker,In-Room Dining, you will be the first point of contact for guests placing dining orders from the comfort of their rooms. You will provide exceptional service by accurately taking orders, recommending menu items, coordinating with the culinary and service teams, and ensuring every order is delivered efficiently and to the highest standards. Your role will contribute to creating memorable dining experiences while maintaining professionalism and attention to detail in a fast-paced luxury hospitality environment.

Desired Candidate Profile

About You

The ideal candidate will have previous experience in Food & Beverage, Guest Services, or a similar hospitality environment. You possess excellent communication skills, a warm and engaging personality, and the ability to handle guest requests with confidence and efficiency. Strong attention to detail, multitasking abilities, and a passion for delivering outstanding guest experiences are essential. Knowledge of POS systems and fluency in English is preferred, while additional language skills are considered an advantage.