Optical Technical Lead

Azadea; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company is seeking an Optical Technical Lead in Dubai to provide technical guidance and support in expanding the Optical business. The role requires strong technical knowledge of optics and experience in Optical Retail. The Optical Technical Lead will also manage product assortments and enhance customer experiences across new stores and regions, ensuring operational excellence.

Qualifications

• 6-9 years of experience in Optical Retail or Operations.
• Prior experience in optical training or technical support roles is a plus.

Responsibilities

• Deliver technical training to store teams on optical products.
• Support the launch of Optical business operations in new markets.
• Monitor optical performance metrics and propose actions for improvement.

Skills

Fluency in English

Fluency in Arabic

Technical knowledge of optics

Proficiency in MS Office

Education

Bachelor's degree in Optometry or Optical Science

Job description

Overview

Optical Technical Lead (Job Number: OPT000002)

About the Company

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.

Job Purpose

The Optical Technical Lead is responsible for providing technical guidance, training, and support across markets. He / she ensures operational excellence, develops product assortments, enhances customer journeys, and supports the expansion of the Optical business into new stores and regions.

Responsibilities

• Deliver technical training and mentorship to store teams on optical products, services, and operations in collaboration with Brand and Sales teams.
• Recommend, create, and optimize optical product assortments tailored to customer needs and market demands.
• Support the setup and successful launch of Optical business operations in new markets and stores.
• Monitor and analyze optical performance metrics, identifying trends and proposing actions to improve results.
• Collaborate with Marketing, Product, and Operations teams to design initiatives that enhance optical sales and strengthen brand positioning.
• Design and recommend improvements to the in-store optical customer experience and journey.
• Act as the main point of contact with lens and optical product manufacturers to address and resolve technical issues.
• Develop, document, and circulate operational best practices across stores to ensure consistency and quality.
• Prepare and communicate reports on optical sales, forecasts, and business insights to senior management.
• Participate in recruitment processes for optical specialists by assessing technical skills and ensuring proper fit, in collaboration with Brand and Sales teams.

Qualifications

Language & Technical Skills

• Fluency in English.
• Fluency in Arabic is a plus.

Technical Skills

• Proficiency in MS Office.

Specific Skills

• Strong technical knowledge of optics, lenses, and optical products.

Education

Bachelor’s degree in Optometry, or Optical Science, or a related field.

Experience

Six to nine years of experience in Optical Retail, or Optical Operations, or a related field. Prior experience in optical training, product management, or technical support roles is a plus.

Behavioral Competencies

Customer Focus

Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.

Ensures Accountability

Holds self and others accountable to meet commitments. For example, accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.

Drives Engagement

Creates a climate where people are motivated to do their best to help the organization achieve its objectives. For example, readily includes people and ensures their efforts are recognized; seeks to learn from their success. Ensures that people understand exactly why the work is important and meaningful.

Develops Talent

Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and other support for other people's development.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.

Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.

Primary Location

Regional - UAE-Dubai Internet City

Schedule

Full-time

Unposting Date

Oct 15, 2025, 4:59:00 PM