Operations & Technology Specialist

Sulava MEA; Abu Dhabi; On-site; AED 240,000 - 360,000; Full time

Job summary

Sulava MEA seeks an Operations & Technology Specialist to drive AI-native operations, balancing Deploy resourcing with internal IT duties to stay productive across both teams. Part 1 turns Sales and Project Lead requests into available, capable resources, verifies availability, and keeps ERP and Operating App data aligned for accurate bookings and forecasts.

Part 2 runs production, demo and training tenants, manages access and licenses, and builds AI-enabled agents while maintaining security and

Qualifications

• Independent and resourceful, takes ownership and solves problems end-to-end.
• AI-native in daily work with AI tools including Copilot; creates automations and prompts.
• Organized and data-focused; maintains accurate bookings, allocations and records.
• Service-minded and calm under pressure when handling IT or resourcing requests.
• Strong Microsoft 365 skills; comfortable in admin centers, Entra ID, Teams, SharePoint and OneDrive.

Responsibilities

• Part 1: turn Sales and Project Lead requests into named, available resources; clarify needs and dates.
• Verify availability and flag conflicts early; propose realistic delivery windows.
• Maintain resourcing data in ERP and Operating App for accurate forecasts and bookings.
• Support the Deploy Operations rhythm: reviews, data quality, and follow-ups.
• Part 2: manage production, demo, and training tenants; onboarding accounts and licenses.
• Build and test AI-enabled agents; ensure security and governance across environments.

Skills

AI-native mindset

Resourceful

Data analysis

MS 365 skills

English communication

Project coordination

Collaboration

Tools

Copilot Studio

Agent Builder

Job description

We are looking for a Operations & Technology Specialist - an integral part of our Deploy team AI-native operations.

This is a dual role that keeps two engines of Sulava MEA running: The resourcing mechanics that put the right people on the right customer work, and the internal IT foundation that our own people, demos and trainings depend on. The person in this role spends roughly half their time with the Operations team in Deploy and half with the internal IT team and is expected to move between the two without losing momentum in either.

Expectation for this role is to be native with AI-tools and have a continuous drive to learn and stay ahead of the curve, a creative problem solver with consulting business operations understanding, and capability with the required IT and development skills to support our operations.

Part 1

Working as part of the Deploy Operations team, this person turns the requests coming in from Sales and from Project Leads into named, available, and capable people. Requests arrive with varying quality, complexity and notice - this role includes close partnership with our Sales team and Deploy leadership.

Key Responsibilities

• Handles resourcing requests from Sales and Project Leads, clarifies what is needed in terms of skills, language, location and dates, and confirms that the request is complete enough to be acted upon.
• Matches requests people using the live capacity view, the bench view, the allocation plan and the skills and service catalogue data and proposes realistic delivery windows rather than simply reporting who is free.
• Verifies availability before commitments are made to a customer, and highlights conflicts, gaps and overbooking early instead of after dates have been promised.
• Maintains resourcing data in our ERP and the Operating App to support consultant booking, allocations, forecasts and actuals stay accurate, and the two systems stay aligned.
• Supports the weekly Deploy Operations rhythm: the resourcing review, the data quality check and the follow-up on items
• Ensures demand visibility, forecasts resourcing needs, skills gaps and future hiring or upskilling
• Escalates resourcing conflicts to the Operations and Deploy leadership team and pro-actively finds solutions to operational challenges
• Utilizes the multiple available AI-tools and supports development of AI-native operations

Part 2

Working as part of the internal IT team, this person helps run the environments Sulava MEA lives in: the production tenant our own people work in every day, the demo tenant we show customers, and the training tenant we run customer trainings from; they are expected to be well managed, secure and demo-ready at all times.

Key Responsibilities

• Helps manage the production tenant together with the rest of the IT team: identities and groups in Entra, license assignment, Teams and SharePoint structures, device and access questions, and the day-to-day administration that keeps the environment healthy.
• Supports colleagues with their daily IT requests, takes ownership of an issue until it is genuinely resolved, and documents the fix so the next person does not have to ask the same question.
• Works with onboarding to create accounts, maintains the onboarding training environment, licenses, group memberships, access rights and equipment for new employees, so that a new colleague can work productively on day one.
• Supports the AI and Operations team in building new agents for internal use — preparing data sources and permissions, configuring and testing agents
• Manages and maintains the demo tenant and builds the demo environments, the training tenant and creates the users, licenses and environments required for customer trainings
• Keeps internal environments aligned with our own security and governance standards — identity, access, data protection and responsible AI practices — and raises risks rather than working around them.

Must have

• Independent and resourceful — takes high ownership of a task end to end, and solves problems individually
• AI-native in daily work — Various AI tools, platforms and Mirosoft Copilot as a core part of the job, not as an optional extra, and create automations, prompts, templates and enhances our processes on a continuous basis
• Organized and comfortable with data — able to analyze data and create insightful reports, keeping bookings, allocations, accounts and records correct
• Service-minded and calm under pressure — treats a colleague's IT problem and a Project Lead's resourcing request with the same steady, helpful attitude.
• Strong practical Microsoft 365 skills — confident in the admin centers, Entra ID, licensing, Teams, SharePoint and OneDrive, with enough depth to administer a tenant, to use one.
• Clear communicator in English — able to explain a technical answer to a non-technical colleague, and to write a short, usable instruction.
• Lives our values — Curiosity, Courage and Collaboration visible in everyday behavior, and leading by example regardless of level.

Good to have

• Microsoft certifications such as AB-730, MS-102, SC-300 or AZ-104, or a clear plan to take them.
• Experience with Copilot Studio, Agent Builder or other low-code agent building.
• Experience of resourcing, scheduling or PMO work in a consulting or professional services environment.
• Arabic is an advantage.