Operations Support, International

Electric Power Research Institute, Inc.; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Electric Power Research Institute, Inc. is seeking an Operations Support for international coordination, supporting regional managers and the International Director, managing the sales database, contracts, expenses, events and communications.

The role spans Europe (Spain, Madrid) and the UAE (Dubai Office), requiring strong organization, cross-time-zone collaboration, and professional English communication; candidate will liaise with contracts, legal and finance teams and support travel,

Qualifications

• 3 to 5 years in a sales administration, team assistant, or coordination role.
• Experience with customer relationship management software; accurate, consistent record keeping.
• Strong written English; able to draft professional correspondence for senior review.
• Highly organized, discreet with financial and contractual information, and comfortable working across multiple time zones.
• Energetic professional with demonstrated ability to work with others as a team and takes pride in the details of their work.
• Ability to quickly grasp the in-depth knowledge of EPRI’s operations, policies, and procedures.
• Strong interpersonal and group communication skills.

Responsibilities

• Maintain the customer relationship database end to end for all regions: member contacts, opportunities, and meeting reports, entered daily from Regional Manager input
• Where needed, act as the single point of follow-up with the Contracts, Legal, and Finance teams, tracking agreement status weekly and more often on active deals
• Support customer invoicing where regional requirements apply
• Update on expense submissions and process expense approvals on their behalf
• Administer internal team meetings, conferences, and exhibition booths: venue and hotel logistics, registration, speaker arrangements, and coordination with organizer
• Arrange group travel and itineraries for customer and EPRI teams on complex trips
• Support Technology Transfer
• Schedule calls and meetings across members, technical staff, and Regional Managers
• Maintain an organized archive of meeting recordings, transcripts, and materials to support value reporting
• Maintain account plans and client engagement summaries linked to the customer database
• Maintain the central library of EPRI research program and initiative materials, acting as the reference point for locating them, and track International Director’s key performance indicators for M&TS

Skills

CRM experience

Strong written English

Highly organized

Interpersonal skills

Cross time zones

Team coordination

Detail-oriented

Job description

Job Title: Operations Support, International Location: EEU - Spain (Madrid City), EI - UAE Dubai Office

Job Summary and Description

Provides centralized administration and coordination support to EPRI's International Regional Managers and the International Director, covering the sales database, contract follow-up, expenses, events, scheduling, and member correspondence.

Key Responsibilities

• Maintain the customer relationship database end to end for all assigned regions: member contacts, opportunities, and meeting reports, entered daily from Regional Manager input
• Where needed, act as the single point of follow-up with the Contracts, Legal, and Finance teams, tracking agreement status weekly and more often on active deals
• Support customer invoicing where regional requirements apply
• Update on expense submissions and process expense approvals on their behalf
• Administer internal team meetings, conferences, and exhibition booths: venue and hotel logistics, registration, speaker arrangements, and coordination with organizer
• Arrange group travel and itineraries for customer and EPRI teams on complex trips
• Support Technology Transfer
• Schedule calls and meetings across members, technical staff, and Regional Managers
• Maintain an organized archive of meeting recordings, transcripts, and materials to support value reporting
• Maintain account plans and client engagement summaries linked to the customer database
• Maintain the central library of EPRI research program and initiative materials, acting as the reference point for locating them, and track International Director’s key performance indicators for M&TS

Required Skills and Qualifications

• 3 to 5 years in a sales administration, team assistant, or coordination role
• Experience with customer relationship management software; accurate, consistent record keeping
• Strong written English; able to draft professional correspondence for senior review
• Highly organized, discreet with financial and contractual information, and comfortable working across multiple time zones
• Energetic professional with demonstrated ability to work with others as a a team and takes pride in the details of their work
• Ability to quickly grasp the in-depth knowledge of EPRI’s operations, policies, and procedures
• Strong interpersonal and group communication skills

EPRI is committed to complying with the regulatory framework governing export control, consisting of international treaties, U.S. laws, regulations and trade sanctions, and where applicable, foreign laws governing export control. These include the International Traffic in Arms Regulations (ITAR), Part 810 nuclear export regulations, and the Export Administration Regulations (EAR). It is a critical requirement of this role that the successful candidate will have to work with export-controlled technology / information. As a result, prior to applying for this role, please ensure you satisfy yourself as to your ability to access such export-controlled technology / information without further authorization from government.

Together Shaping the Future of Energy

EPRI provides thought leadership, industry expertise, and collaborative value to help the electricity sector identify issues, technology gaps, and broader needs that can be addressed through effective research and development programs for the benefit of society.