Operations Specialist II — Quality, Compliance & Escalations

Remotedxb; Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Paid healthcare and life insurance

Low-cost dental and vision insurance

Company-paid basic life insurance

Short-Term Disability policy

Employee assistance program

401(k) matching up to 4%

Paid time off and 9 company paid...

2 additional days of paid time off for

Job summary

ClearStar is seeking a qualified professional to manage escalated orders and high-risk verifications within a compliant, globally distributed operations environment.

The role emphasizes data-driven quality controls, root-cause analysis, and collaboration with Compliance, Product, and Customer Support to close operational gaps. A noise-free home office setup and PBSA certification are preferred.

Qualifications

• 2–4+ years of experience in background screening or compliance-driven operations.
• Bachelor's degree preferred or equivalent combination of education and experience.
• Strong analytical skills and sound professional judgment.
• Working knowledge of FCRA, verification processes, quality controls, and regulated workflows.
• Experience handling escalations and sensitive client communications.
• Ability to identify trends, manage ambiguity, and perform root cause analysis.
• PBSA Certification (preferred).
• Dedicated noise-free home office with reliable high-speed internet (75mbps download/10mbps upload preferred).

Responsibilities

• Manage escalated orders, high-risk verifications, and complex exception cases.
• Serve as a point of contact for sensitive client and internal communications.
• Balance SLA performance expectations with heightened focus on quality and compliance standards.
• Apply advanced knowledge of verification processes, FCRA requirements, and quality controls.
• Conduct targeted quality reviews and support remediation planning.
• Identify recurring issues, perform root cause analysis, and escalated findings to Compliance and Operations leadership.
• Reinforce accountability and consistency across distributed and international operational teams.
• Provide guidance and informal coaching to frontline Operations Specialists.
• Collaborate with Compliance, Product, Implementations, and Customer Support to resolve operational gaps.
• Maintain and enhance standard operating procedures to improve clarity and operational consistency.
• Analyze operational data to recommend workflow enhancements and error reduction strategies.

Skills

Background screening

Analytical skills

Problem solving

Attention to detail

Education

Bachelor's degree

Tools

FCRA knowledge

Job description

ClearStar is seeking a qualified professional to manage escalated orders and high-risk verifications within a compliant, globally distributed operations environment.

The role emphasizes data-driven quality controls, root-cause analysis, and collaboration with Compliance, Product, and Customer Support to close operational gaps. A noise-free home office setup and PBSA certification are preferred.