Operations Specialist

Star Services LLC; Abu Dhabi; On-site; AED 67,000 - 112,000; Full time

Benefits offered by this job

Transportation allowance

Other benefits as per company policy

Job summary

Star Services LLC in Abu Dhabi, UAE, is seeking a roadside assistance technician to support autonomous delivery vehicles. You will perform on-site diagnosis, basic repairs, and routine maintenance to keep the fleet safe and operational.

The role requires a Diploma/ Vocational qualification in automotive/mechanical fields, a UAE driving licence, strong hands-on skills, and willingness to work outdoors and in field conditions, with on-call shifts.

Qualifications

• Diploma or vocational qualification in automotive, mechanical, electrical, or related field preferred.
• Experience in vehicle maintenance, roadside assistance, fleet servicing, or similar hands-on roles.
• EV/robotics/autonomous vehicle experience is a plus.
• Valid UAE driving licence and own vehicle are mandatory.
• Good troubleshooting and basic repair skills.

Responsibilities

• Respond to vehicle breakdowns and perform on-site diagnosis and basic troubleshooting.
• Coordinate vehicle recovery/towing when on-site repair is not possible.
• Perform routine and corrective mechanical/electrical repairs as authorised.
• Support preventive maintenance and maintain repair/service records.
• Conduct exterior inspections and minor touch-ups, coating/wrap maintenance, and damage reporting.
• Perform regular interior and exterior cleaning of vehicles/robots.
• Record incidents, repairs, parts usage, and vehicle downtime.
• Coordinate with operations and charging/staging teams for vehicle availability.
• Escalate complex technical issues to engineering/technical teams.

Skills

Troubleshooting

On-site diagnosis

Vehicle maintenance

Electrical systems

English communication

Safety consciousness

Education

Diploma/Vocational in Automotive or related field

Tools

Basic hand tools

Job description

Department: Operations
Location: Abu Dhabi, UAE
Work Arrangement: On-site & Field-Based
Reporting To: Operations Manager

Job Summary

Responsible for roadside assistance, basic repair, maintenance, cleaning, and exterior upkeep of autonomous delivery vehicles/robots. The role ensures quick response to field incidents and keeps the fleet safe, operational, and presentable.

Key Responsibilities

• Respond to vehicle breakdowns and malfunctions and perform on-site diagnosis and basic troubleshooting.
• Coordinate vehicle recovery/towing when on-site repair is not possible.
• Perform routine and corrective mechanical/electrical repairs as authorised.
• Support preventive maintenance and maintain repair/service records.
• Conduct exterior inspections, minor touch-ups, coating/wrap maintenance, and damage reporting.
• Perform regular interior and exterior cleaning of vehicles/robots.
• Record incidents, repairs, parts usage, and vehicle downtime.
• Coordinate with operations and charging/staging teams for vehicle availability.
• Escalate complex technical issues to engineering/technical teams.

Qualifications & Requirements

• Diploma/vocational qualification in Automotive, Mechanical, Electrical, or related field preferred.
• Experience in vehicle maintenance, roadside assistance, fleet servicing, or similar hands-on technical roles.
• EV, robotics, or autonomous vehicle experience is an advantage.
• Valid UAE driving licence and own vehicle are mandatory.
• Good hands-on troubleshooting and basic repair skills.
• Comfortable working outdoors and in field conditions.
• Good English communication skills; Arabic is an advantage.
• Physically fit and comfortable using basic tools/equipment.
• Safety-conscious, responsible, and detail-oriented.
• Willing to work rotational/on-call shifts.

Compensation & Benefits

• Transportation allowance provided.
• Other benefits as per company policy.