Operations & Process Excellence Specialist

TASC Outsourcing; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

TASC Outsourcing in Dubai is seeking an Operations Manager to oversee day-to-day activities, monitor performance, and coordinate with internal and external stakeholders. The role emphasizes process improvement, SOP development, and KPI tracking to drive efficiency in banking operations.

The ideal candidate holds a Bachelor’s degree and demonstrates strong organizational and problem-solving skills, with proficiency in MS Office and reporting tools.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Previous experience in Operations, Business Administration, Customer Service, or Process Management is preferred.
• Strong organizational, problem-solving, and analytical skills.
• Proficiency in MS Office and reporting tools.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.

Responsibilities

• Manage and coordinate day-to-day operational activities to ensure smooth and efficient business processes.
• Monitor operational performance and identify opportunities for process improvement.
• Coordinate with internal departments and external stakeholders to ensure timely delivery of services.
• Maintain operational records, reports, and documentation.
• Track KPIs and prepare regular operational reports for management.
• Assist in developing and implementing SOPs.
• Handle operational issues and coordinate with relevant teams for timely resolution.
• Support resource planning, scheduling, and workflow management.
• Ensure compliance with policies, procedures and quality standards.
• Identify areas for cost optimization and operational efficiency.
• Support management with administrative and operational projects as required.

Skills

Operations Management

Process Improvement

Workflow Coordination

Reporting and Documentation

Stakeholder Management

Problem-Solving

Time Management

Communication Skills

MS Office and Data Management

Education

Bachelor’s Degree (All majors welcome!)

Job description

TASC Outsourcing in Dubai is seeking an Operations Manager to oversee day-to-day activities, monitor performance, and coordinate with internal and external stakeholders. The role emphasizes process improvement, SOP development, and KPI tracking to drive efficiency in banking operations.

The ideal candidate holds a Bachelor’s degree and demonstrates strong organizational and problem-solving skills, with proficiency in MS Office and reporting tools.