Operations Manager - MOE

Chanel, Inc.; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

Chanel, Inc. is looking for an Operations Manager to oversee all support and back-office activities for the Fashion & Watches & Fine Jewelry Boutique at Mall of the Emirates in Dubai. The ideal candidate will have strong leadership skills, a passion for fashion, and the ability to analyze sales performance effectively. Responsibilities include managing stock and cash operations, ensuring team collaboration, and maintaining adherence to CHANEL's standards in a luxury retail environment.

Qualifications

• Experience in retail operations management.
• Strong understanding of luxury retail environment.
• Ability to motivate and lead a team.

Responsibilities

• Manage Stock, Aftersales, Cash and Administration functions.
• Analyze sales and KPIs to guide Boutique Management.
• Support team development through motivation and training.
• Monitor budget compliance for boutique purchases.
• Ensure security measures are implemented and followed.

Skills

Natural leadership

Strong managerial skills

Interpersonal skills

Analytical skills

MS Excel proficiency

Job description

## Operations Manager - MOEApplylocations: Dubaïtime type: Full timeposted on: Posted 15 Days Agojob requisition id: JOBREQ00110973Position based in Fashion & WFJ Boutique, Mall of the Emirates.**CONTEXT & ENVIRONMENT***CHANEL continuously evolves in its search for perfection. In a demanding and constantly changing context**, the Operations Manager is in charge of all the support and back-office activities (inventory, maintenance, aftersales, cash, admin and security) for the Fashion & Watches & Fine Jewelry Twin Boutique.**Combining strong leadership, a strong team spirit, a passion for fashion and a strong analytical mind, he/she is contributing directly to optimize the results of the boutique in respect of the commercial strategy and the image of the house. Organized, curious and attentive, he/she works closely with his/her team and promotes collaboration and achievement of results to help make CHANEL the ultimate reference in luxury.***KEY PARTNERS:**Reporting to the Boutique Director, the Operations Manager has several key partners:**Internally:** Stock, Administration, Cash and Aftersales teams; Boutique Management, Fashion Advisors, Fashion & WFJ Boutiques in UAE; Store Planning.**Externally:** Security; Suppliers; Vendors; Other bodies in the Luxury Retail sector.**IN THIS METIER, YOU ARE ENERGISED BY:****Management of Back Office Team*** Managing the Stock, Aftersales, Cash and Administration functions within the boutique.* Ensuring the team has a good understanding and deployment of the House’s strategy.* Managing and animating his/her team to foster collaboration and enthusiasm across roles and missions.* Motivating the team towards the achievement of their objectives via appraisals and follow-ups.* Defining the priority actions for your team’s development and monitoring them.* Being a support and a pro-active force to his/her team in the search for solutions and optimization of the organization.* Collaborating with the boutique management to align all the retail teams with CHANEL’s strategy.**Piloting the Business*** Being a strategic partner to the Boutique Director.* Analyzing sales and results of the boutique on a regular basis, ensuring positive progress towards the objective, proactively alerting on KPIs and suggesting action plans.* Supporting Boutique Management with the analysis of the KPIs for each business activity: monthly coverage, sell-through and slow sellers, and accompanying each category action plan with relevant feedback and data.* Carrying out specific studies necessary for Boutique Management and being a force of proposal on complementary analysis in connection with the business and strategy.* Working closely with the Boutique Management to facilitate buying decisions in collaboration with buying function in the Head Office through detailed analysis.* Supervising inventory management, preparing the annual inventory and optimizing regular inventory process alongside the Stock Manager.* Managing the Aftersales operations in an innovative way to ensure optimal client satisfaction in line with the CHANEL standards alongside the Aftersales Manager.* Ensuring appropriate scheduling of team members in line with legal and CHANEL requirements, and overseeing Police/Mall permits together with the Administration Supervisor.* Ensure that all cash procedures and guidelines are implemented and followed as per the standards with the support of the Cashier Manager.* Guaranteeing and setting up the necessary security devices and procedures for the boutique, goods and people.* Monitoring that boutique purchases remain within the allocated budget.**Being an Ambassador of the Brand*** Contributing to projects and sharing the CHANEL vision with the team.* Representing the CHANEL standards in front of external bodies as well as with key individuals in Mall Management.* Ensuring the boutique’s procedures and boutique Charter are implemented and respected.* Using Chanel Brand Image as a filter in decision making.**KEY COMPETENCIES & REQUIREMENTS:*** Natural leadership and strong managerial skills.* Guarantor of exemplarity, accuracy and detail-oriented mindset.* Ability to adapt to an ever-changing environment and lead with excellent interpersonal skills.* Passion for projects and is a strong project leader.* Organized, rigorous and reliable.* Perceives change as an opportunity and remains objective in the face of uncertainty.* Curious and innovative with strong analytical skills and results oriented.* Sensitive to the Fashion environment and its products.* Mastery of MS Excel and digital tools.