Operations Executive Last mile, Amazon Now

Amazon; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global e-commerce leader is seeking a qualified Operations Lead in Dubai to manage last mile operations and enhance performance metrics. Ideal candidates will possess a Bachelor's degree, strong communication skills, and proficiency in MS Excel. Join a team that innovates fast delivery methods and impacts customer satisfaction positively.

Qualifications

• Bachelor's degree holder with experience in a customer facing environment, warehousing, logistics, or manufacturing.
• 1-3 years of experience in managing a process and people as a lead.

Responsibilities

• Manage daily last mile operations for small sites.
• Meet customer facing metrics while maintaining operational targets.
• Drive performance management of your team members.

Skills

Strong communication skills

Proficiency in MS Excel

Good people management skills

Good analytical and problem solving skills

Education

Bachelor's degree in a relevant field

Tools

SQL

Job description

Overview

Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead (UAE) to join a team that redefines fast delivery, helps us build and run this new service for our customers. You will ensure delivery performance and DSP on the road operations and safety.

Responsibilities

• Manage, on a daily basis, end to end last mile operations for a combination of small sites, supervising last mile dispatch operations.
• Meet customer facing metrics, while maintaining operational / cost targets and upholding safety and morale of the team reporting to you.
• Drive performance management of your team members and DSP partners. Prepare and implement training and development plans for the DAs.
• Work closely with DSP to continuously improve the operations process and attain a sustained level of performance improvement.
• Conduct 4M / 5S and Safety GEMBA audits for the stores on a daily basis.

Basic Qualifications

• A Bachelor's degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing.
• Strong communication skills (written and verbal).
• Proficiency in MS Excel.
• Ability travel to different stores within UAE.

Preferred Qualifications

• A self-motivated person with the ability to motivate the associates/team members.
• Strong execution skills, action oriented, go getter.
• Resourceful to identify the way to get things done using limited resources.
• Ability to work under pressure situations.
• Ability to work in ambiguous situations and to come out with solutions as per the situations faced.
• Good people management skills.
• Good analytical and problem solving skills.
• 1-3 yrs of experience in managing a process and people as a lead.
• Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Knowledge of SQL would be advantageous.

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