Operations Coordinator (UAEN)

ADB SAFEGATE; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

ADB SAFEGATE is seeking a detail-oriented Order Entry and Customer Service professional in the UAE to manage order entry in SAP, capture BOQ details, and communicate delivery dates. The role requires close collaboration with planning, production, and shipping teams to ensure on-time delivery.

You will support payment terms, follow-up with customers, and provide MEA-level reporting. Strong communication and organizational skills are essential for success in this position.

Qualifications

• Experience in order entry and customer service.
• Proficiency in SAP and other order management systems.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Good communication and interpersonal skills.
• Ability to work effectively with cross-functional teams.

Responsibilities

• Accurate Entry: Ensure correct order entry into the SAP system.
• Technical Details: Enter technical Bills of Quantities (BOQ), including all specified items.
• Payment Terms: Input payment conditions as agreed with customers.
• Delivery Dates: Record and communicate requested delivery dates.
• Coordination: Work closely with the planning, production, and shipping departments.
• Timely Delivery: Ensure prompt follow-up on orders to secure timely delivery.
• Monitoring: Track order status and update relevant stakeholders as needed.
• Payment Follow-up: Assist the sales team in following up on customer payments and outstanding invoices.
• Customer Communication: Maintain effective communication with customers regarding order status, delivery times, and any issues.
• Reporting: Various MEA level reporting will be required, it is a repetitive timely task, requiring weekly interactions with the directors across the region.

Skills

Order entry

Customer service

SAP

Attention to detail

Time management

Interpersonal skills

Cross-functional teams

Tools

SAP

Job description

Position Overview

We are looking to connect with talented UAEN interested in exciting career opportunities. If you're ready for your next challenge, we'd love to hear from you!

Key Responsibilities

Order Entry

• Accurate Entry: Ensure correct order entry into the SAP system.
• Technical Details: Enter technical Bills of Quantities (BOQ), including all specified items.
• Payment Terms: Input payment conditions as agreed with customers.
• Delivery Dates: Record and communicate requested delivery dates.

Order Follow-up

• Coordination: Work closely with the planning, production, and shipping departments.
• Timely Delivery: Ensure prompt follow-up on orders to secure timely delivery.
• Monitoring: Track order status and update relevant stakeholders as needed.
• Payment Follow-up: Assist the sales team in following up on customer payments and outstanding invoices.
• Customer Communication: Maintain effective communication with customers regarding order status, delivery times, and any issues.
• Reporting: Various MEA level reporting will be required, it is a repetitive timely task, requiring weekly interactions with the directors across the region.

Qualifications

• Experience in order entry and customer service.
• Proficiency in SAP and other order management systems.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Good communication and interpersonal skills.
• Ability to work effectively with cross-functional teams.

Key Performance Indicators (KPIs)

Accuracy in order entry.

Timeliness of order follow-up and delivery.

Effectiveness in handling payment follow-up and customer claims.

Customer satisfaction and feedback

What to learn more about working at ADB SAFEGATE then check out our Career's website https://adbsafegate.com/about/career/