Operations Assistant - Operations Control Centre

Emirates Flight Catering; Dubai; On-site; AED 150,000 - 230,000; Full time

Job summary

Emirates Flight Catering is seeking an experienced Operations Controller to monitor live activity, oversee staffing, and ensure on-time performance across flights. You will maintain real-time records, coordinate with OCC systems, and escalate issues to safeguard service continuity.

The role requires 5+ years in operations within airline, ground handling, or catering, and strong communication and multitasking skills.

Qualifications

• Monitor live operational activity and escalate issues.
• Maintain real-time records of all operational activity in compliance with safety and SOPs.
• Maintain live picture of extra staff on shift and allocate extras to cover shortfalls.
• Direct and reposition extra teams across flights to ensure adequate manpower.

Responsibilities

• Monitor live operational activity throughout the shift using OCC systems and real-time flight, resource and task data, identifying emerging issues early, communicating updates clearly to affected teams and escalating anything that cannot be resolved within the role to the Assistant Operations Manager, so that on-time performance and service continuity are protected.
• Maintain accurate, real-time records of all operational activity, including trips, uplifts, allocations, staff deployments, delays and incidents, in full compliance with safety and airside regulations, company SOPs and customer agreements, so that billing, performance reporting and shift handover remain complete, auditable and error-free.

Skills

Communication

Teamwork

Multitasking

Cross-verification

Time management

Accountability

Education

High school diploma

Tools

Microsoft Office

Job description

Responsibilities

Generic KRAs: -

• Monitor live operational activity throughout the shift using OCC systems and real-time flight, resource and task data, identifying emerging issues early, communicating updates clearly to affected teams and escalating anything that cannot be resolved within the role to the Assistant Operations Manager, so that on-time performance and service continuity are protected.
• Maintain accurate, real-time records of all operational activity, including trips, uplifts, allocations, staff deployments, delays and incidents, in full compliance with safety and airside regulations, company SOPs and customer agreements, so that billing, performance reporting and shift handover remain complete, auditable and error-free.

Extra Controller: -

• Maintain a live picture of all extra staff on shift, tracking who is deployed and who is available, and allocate extras to cover shortfalls from sickness, late reliefs and unplanned absence, so that every flight is fully manned against its planned requirement.
• Direct and reposition extra teams across A380 and high-demand flights in line with uplift volume and live operational changes, issuing instructions to Ramp Support for execution on the ramp, so that the heaviest flights receive the additional manpower they need on time.

Qualifications

Education Qualification:

• A high school diploma or equivalent.

Work Experience

• Minimum 5 years of experience in operations be it airline, ground handling or catering industry.

Skills

• Proficient in Microsoft Office
• Strong verbal and written communication skills
• Skilled at maintaining professional relationships, working as part of a team, and providing support to colleagues and supervisors
• Ability to manage multiple tasks and responsibilities efficiently
• Ability to cross-verify information
• Excellent time management skills, with ability to prioritize workload
• Demonstrates personal accountability by taking full ownership of actions.