Operations Manager Job in Dubai, United Arab Emirates

Emirates Flight Catering; Dubai; Sur place; AED 167 400 - 279 000; Plein temps

Résumé du poste

Uae Job Alert is looking for a dedicated Operations Manager to oversee daily airline catering shift operations in Dubai. You will ensure timely delivery of services that meet established KPIs while leading a team and optimizing operational processes.

The ideal candidate will have a Bachelor’s degree and at least 6 years of experience in logistics or catering environments, showcasing strong leadership and problem-solving abilities in a challenging setting.

Qualifications

• At least 6 years of experience leading shifts in large-scale operational activities.
• Proven track record in implementing operational efficiency initiatives.
• Strong communication skills to engage effectively with all levels.

Responsabilités

• Oversee daily operations ensuring timely delivery of catering services.
• Ensure adherence to standards and regulatory requirements.
• Monitor and optimize all operational aspects to achieve KPIs.

Connaissances

Operational leadership

Performance management

Problem-solving

Stakeholder collaboration

Excellent communication

Formation

Bachelor’s degree or equivalent qualification

Description du poste

Job Purpose

To oversee daily operations during a shift, ensuring timely delivery of airline catering services that meet established service level agreements (SLAs), performance tracking systems (PTS), and other key performance indicators (KPIs).

Key Responsibilities

• Compliance and Incident Management: Ensure adherence to all relevant standards and regulatory requirements. Review and manage incidents promptly, escalating as necessary and advising on corrective actions.
• Operational Monitoring: Monitor all operational aspects to optimize service delivery, providing support to management in achieving agreed-upon KPIs.
• Stakeholder Collaboration: Work closely with internal and external stakeholders to meet service delivery requirements, promptly notifying management of any developing issues along with recommendations for resolution.
• Cross-Department Coordination: Coordinate with all departments to ensure operational resilience and manage disruptions, escalating to management as needed to invoke business continuity plans.
• LEAN Process Implementation: Support the implementation of LEAN processes, managing shifts to ensure timely and efficient service delivery according to handover timeframes.
• Process Guidance and Feedback: Implement approved processes while providing guidance to Assistant Operations Managers and teams. Offer feedback and recommendations to management regarding risks, gaps, opportunities, and new technologies.
• Performance Management: Continuously manage team performance, addressing high potential and low performance appropriately. Intervene to resolve conflicts pragmatically to achieve desired outcomes.
• Coaching and Development: Coach and mentor team members in service delivery areas to foster operational excellence and promote a self-learning culture alongside company-initiated development programs.
• Manpower Monitoring: Review and monitor manpower requirements, advising Senior Operations Managers on any variances and supporting management in the talent acquisition process.
• Operational Leadership: Lead the shift operations to ensure timely delivery of airline catering services in alignment with SLAs, PTS, and other KPIs.

Qualifications

Education:

• Bachelor’s degree or equivalent qualification.

Experience & Knowledge:

• At least 6 years of experience leading shifts in large-scale operational activities within logistics, catering, or airside environments.
• Proven track record in implementing operational efficiency initiatives and service improvements.
• Strong communication skills, capable of engaging effectively with all levels of the organization.
• Excellent problem-solving abilities.
• Ability to cultivate and maintain highly effective working relationships with both internal and external stakeholders.
• Capacity to challenge existing processes, people, and situations in a constructive and innovative manner.