Operations and Service Officer ADIB Banking 06:27

AimGulf; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

Abu Dhabi Islamic Bank (ADIB) in Dubai is seeking an Operations and Service Officer to manage branch operations, control and approval processes, and drive sales and service delivery. The role includes staff management, conformance to policy, and customer engagement to promote ADIB products.

The candidate should have 4-5 years of UAE banking experience or equivalent retail sales background, with strong communication skills and a proactive coaching mindset.

Qualifications

• Must know retail banking products, processes, and policies.
• 4-5 years of banking experience in UAE preferred, or strong retail sales experience.
• Strong computer literacy and tech-savviness.
• Self-starter with excellent time-management and coaching abilities.

Responsibilities

• Oversee branch operations and control/approval processes.
• Drive sales and business acquisition; manage service delivery and staff coordination.
• Ensure compliance with ADIB policies and procedures with audits in mind.
• Coach and mentor staff to improve performance and cross-sell opportunities.
• Engage with customers to promote ADIB deposit, finance, cards, and takaful products.

Skills

ADIB products knowledge

Branch operations

ADIB policies & systems

Central Bank UAE regulations

English communication & presentation

Job description

Job Title: Operations and Service Officer

Job Location: Dubai, United Arab Emirates

Work Mode: On-site

Date Posted: 30 October 2026

Job Reference/ID: 4825

Job Description / Role:

The Operations and Service Officer is responsible for handling branch operations, including review, control, and approval processes. The role involves sales and business acquisition, management of service delivery, and staff management and coordination.

Key Responsibilities:

• Cash Vault – Dual control of branch Vault
• Providing cash to tellers for daily business transactions, approving daily transactions for remittances and other products, where applicable approving the override of transactions exceeding specified teller limits
• Managing branch cash as per cash holding limit
• Process & balance daily inward and outward clearing transactions
• Reconciliation and review of errors in teller transactions
• Review and approve work processes documentations and system input reports, accomplished on account of deposit sales and retail & institutional services, by customer service staff
• Ensure that all customers transactions as per ADIB policies and procedures
• Sign on behalf of the bank as per the assigned limit
• Control and supervision of operations work processes for compliance with ADIB’s Credit & Operational Policies & Procedures, thus maintaining an acceptable both internal and external audit rating
• Conduct surprise check of Branch Vault cash on a monthly basis and reports exceptions if noted, to HO authorities
• Facilitating and implementing work process improvements
• Interact with customers for sale of ADIB’s deposit, Finance, Cards & Takaful products by ensuring service efficiency and by adherence to best service standards
• Monitor the sales performance of CROs
• Generation of new business via out marketing calls and in- branch contacts through “Open door policy” in meeting customers
• Setting and monitoring sales plans for the branch and sales staff as per forecast
• Coaching of all sales staff to increase sales productivity and cross selling
• Monitor branch service standards for customer satisfaction
• Customer retention efforts with personal involvement in complaint resolution, account closures and inquiries
• Getting ad-hoc customer feedback
• Ensure service level agreements (SLA) with internal and external customers are in place, followed and are frequently calibrated for continuous improvement
• Observation of queue time and length and taking action as needed to capacities serving counters and or managing customer traffic
• Maintain staff morale and relationship
• Observe, coach /train and counsel staff towards expected behaviors
• Identify training developments needs for staff and ensure that these are met as per schedules

Experience Required:

• Knowledge of Retail Banking products, processes, and policies
• 4-5 years of banking experience (UAE banking experience preferred) or retail sales experience
• Computer literacy and tech-savviness
• Self-starter with excellent time-management skills
• Active coach and mentor to junior employees

Skills Required:

• Knowledge of products and services offered by ADIB
• Knowledge of branch operations and back-office functions
• Knowledge of ADIB policies and systems
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Communication and presentation skills- both Written and Oral (In English)

Employment / Job Type:

Full Time

Nationality:

Any Nationality

About the Company:

Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.

Company Industry:

Banking

Department / Functional Area:

ADIB

Closing Date:

29 November 2026