Operations and Client Relations Executive

Choose UAE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A business setup services company in Dubai is seeking an Operations & Client Relations Specialist to manage client interactions and coordinate business setup processes. This role is ideal for individuals passionate about ensuring customer success and efficient service delivery. Candidates should have experience in customer service and possess strong communication skills. Join a dynamic team that values innovation and offers growth opportunities in a supportive environment.

Benefits

Professional training

Merit-based promotions

Work-life balance

Qualifications

• Prior experience in hospitality, business services, or customer service roles.
• Background in office administration or operations support.
• Basic knowledge of project management is a plus.

Responsibilities

• Serve as the first point of contact for clients and team members.
• Manage and coordinate services for company formation and other needs.
• Maintain high customer satisfaction and resolve client issues.

Skills

Client coordination

Multitasking

Problem-solving

Communication

Job description

Operations & Client Relations Specialist

Choose UAE – Operations & Customer Service Team

We are looking for an Operations & Client Relations Specialist to join our growing Operations team at Choose UAE.

This pivotal role is central to our business setup services—covering everything an entrepreneur needs, from company formation and visas to banking applications, PRO tasks, and beyond. You will act as the bridge between our clients, internal team, vendors, and government jurisdictions, ensuring a seamless and professional experience throughout the business setup journey.

Key Pre-Requisites:

• Prior experience in hospitality, business services, or customer service roles.
• Background in office administration or operations support.
• Basic knowledge of project management is a plus.
• Immediate or short-notice availability.
• Completion of our application form.

Key Responsibilities:

• Primary Liaison: Serve as the first point of contact for both clients and internal team members throughout the setup lifecycle—from sales handover to successful completion.
• End-to-End Business Setup: Manage and coordinate services such as company formation, visa applications, Emirates ID, medical testing, banking applications, PRO services, and other jurisdiction requirements.
• Client & Team Coordination: Ensure smooth communication between clients, vendors, and jurisdictions while supporting internal teams with updates and progress tracking.
• Customer Success: Maintain high customer satisfaction by addressing queries promptly, resolving issues professionally, and guiding clients step-by-step through the process.
• Vendor & Jurisdiction Management: Work directly with free zones, mainland authorities, banks, and other partners to deliver on service requirements efficiently.
• Process Innovation: Suggest and implement improvements in workflows and service delivery to enhance efficiency, compliance, and client experience.
• Feedback & Improvement: Establish feedback loops with clients and internal teams to strengthen our service quality and ensure proactive issue resolution.

We Value:

• Integrity & humility in every interaction.
• A collaborative, team-player mindset.
• Strong multitasking ability and attention to detail.

Why Join Choose UAE:

• Dynamic Operations Environment: Engage in the full spectrum of business setup services in the UAE—ideal for those who thrive in hands-on operational roles.
• Impactful Role: Directly influence the success of our clients’ businesses by ensuring smooth and compliant service delivery.
• Commitment to Growth: Benefit from professional training, merit-based promotions, and ongoing learning, including free Masterclass sessions.
• Startup Culture: Be part of a vibrant, agile team that values innovation, collaboration, and customer-first service.
• Work-Life Balance: A supportive workplace that emphasizes fairness and mental well-being.

Not the Best Fit If:

• You prefer traditional corporate roles with rigid structures and limited scope.
• You are uncomfortable with frequent client interaction, calls, and follow-ups.
• You lack strong people skills and the ability to handle diverse client needs.

At Choose UAE, you’ll play a central role in helping entrepreneurs establish and grow their businesses in the UAE. This role is tailor-made for those who are passionate about operations, client success, and delivering end-to-end business setup solutions.