Operational Risk Partner Banking Controls & Improvement

Rakbank; Dubai; On-site; AED 120,000 - 160,000; Full time

Job summary

Rakbank is seeking a Retail Banking Risk Partner to strengthen governance and controls, ensuring robust operational risk management for sustainable growth. You will administer the framework, facilitate RCSA, conduct control testing, monitor KRIs, and manage incidents with root-cause analysis.

You will develop dashboards and reports for senior leadership, identify risk exposures, and drive process improvements in collaboration with business units to enhance controls and customer experience.

Qualifications

• 2+ years of experience in Banking or Financial Services (1LOD, Risk, Operations or Controls).
• Solid understanding of Operational Risk Management, governance frameworks and internal controls.
• Experience with Risk & Control Self-Assessments (RCSA), control reviews, or process assessments.
• Ability to identify operational risks, control gaps and practical remediation actions.
• Experience in incident management, root cause analysis and process improvement initiatives.
• Strong analytical skills to monitor trends, prepare dashboards and present risk insights.

Responsibilities

• Administer and maintain the Operational Risk Management Framework, tools, and governance processes.
• Facilitate RCSA to identify, assess, and monitor key operational risks and control effectiveness.
• Conduct control testing and remediation for identified gaps.
• Monitor, analyze, and report KRIs, highlighting risks and trends.
• Manage operational risk incidents including logging, investigation, root cause analysis, tracking and closure.
• Prepare and coordinate Risk Acceptance submissions with approvals and stakeholder engagement.
• Develop risk dashboards and management reports for senior stakeholders.
• Lead end-to-end process reviews to identify risks and improvement opportunities.
• Partner with business units to implement process improvements and strengthen controls.
• Lead root cause analysis of issues and customer complaints to minimise recurrence.

Skills

Operational Risk Management

RCSA & Control Testing

KRI Monitoring & Reporting

Root Cause Analysis

Governance & Compliance

Stakeholder Management

Data Analysis & Dashboard Reporting

Process Re-engineering

Customer Journey Optimization

Job description

Rakbank is seeking a Retail Banking Risk Partner to strengthen governance and controls, ensuring robust operational risk management for sustainable growth. You will administer the framework, facilitate RCSA, conduct control testing, monitor KRIs, and manage incidents with root-cause analysis.

You will develop dashboards and reports for senior leadership, identify risk exposures, and drive process improvements in collaboration with business units to enhance controls and customer experience.